Swetha Gowtham

Familiar with the Software Development Life Cycle (SDLC) and methodologies such as Waterfall and Agile. Strong written and verbal communication skills, with the ability to gather, develop, and translate business requirements into functional specifications. Have foundational knowledge in programming with Oracle PL/SQL and a strong eagerness to learn.

Proactively self-taught JQuery and HTML to create web forms, showcasing ability to adapt and find solutions efficiently. Participated in group projects that involved all aspects of the software development lifecycle, from design to deployment. Gained experience in database backup, recovery, and root cause analysis through academic projects, alongside building complex queries to extract and manipulate data.

Highly collaborative team player who can also work independently with minimal supervision.

Business Analyst - Delphi Technology - Toronto, Canada

(2024-10)

Eager to learn and develop skills in the following areas during upcoming internship:

• Conducting requirement elicitation and facilitating Joint Application Development (JAD) sessions with stakeholders
• Supporting stakeholders in adopting processes that enhance workflows and quantify business impacts for management reporting
• Creating process flows and business rules, and translating business requirements into technical solutions using UML diagrams, including Use Case, Activity, and Sequence diagrams
• Assisting in the creation and maintenance of project artifacts, such as Business Requirements Documents (BRD), data flow diagrams, process flow diagrams, screen prototypes, wireframes, and user interface designs
• Collaborating with the Product Owner to convert business requirements into Epics and User Stories

Team Member - Tim Hortons - Toronto, Canada

(2023-10 - 2023-04)

Worked part-time as a team member where thrived in a fast-paced environment that enhanced multitasking skills.

• Ensuring customer satisfaction by delivering quality food and drinks
• Preparing orders and handling transactions at the cash register

Process Executive – Data - Cognizant Technology Solutions India Private Limited

(2021-12 - 2022-04)

Worked on a US healthcare project, gaining expertise in claims processing.

• Retrieving claims from a paperless inventory and using an emulator to review and edit claims
• Acting on behalf of payors to determine whether to approve or deny claims based on client updates
• Utilizing the NPPES Registry to verify provider status, ensuring they were either active or inactive

Certification - Business Analysis - Techno Canada Center of Excellence (2024-10)

Foundation - Business Analysis - University of Toronto (2024-11)

Certification - Web Developer (Python & Ruby on Rails) - CAPGEMINI (2021-08)

Master of Computer Applications - Computer Applications - Madurai Kamaraj University (2020-04)