Sukhbir Kaur Khosa
Business Analyst
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About
Senior Business Analyst with 5+ years of experience delivering high-impact solutions by eliciting, analyzing, and managing complex business requirements across government and private sector environments.
Experience
Business Analyst / Program Officer (SP07) at Canada Revenue Agency (2023-06 – 2025-03)
Full time Position - Designed wireframes and system models, supported enterprise financial systems, led requirement gathering and documentation, built advanced dashboards, and managed Agile delivery.
- Designed wireframes and system models (Use Case, Activity, Sequence Diagrams) using Microsoft Visio, enhancing system design and user experience across CRA tax applications.
- Supported the use of enterprise financial and operational systems by reviewing data entries, validating transactions, and ensuring information accuracy for reporting and analysis.
- Led requirement gathering and documentation (BRD, FRD, SRS, RTM) using JAD sessions for CRA tax processes (GST/HST, TFSA, T4/T4E), improving requirement clarity and stakeholder alignment.
- Built advanced dashboards using Power BI, DAX, and Power Query to monitor CRA program KPIs, enabling real-time insights and improved decision-making.
- Performed data analysis and transformation using SQL and SAP, improving data accuracy and reporting across CRA tax workflows.
- Managed Agile delivery using Azure DevOps, supporting sprint planning, backlog management, and timely releases for CRA system enhancements.
- Extracted and analyzed data from internal systems using Microsoft Excel and reporting tools to prepare reports, identify discrepancies, and support process improvements for internal stakeholders.
Junior Business Analyst at Kelly Services Canada Ltd. (2021-07 – 2023-03)
Full time Position - Gathered and documented business requirements, created process flows, analyzed user behavior, developed reports and dashboards, and coordinated Agile/Scrum-based initiatives.
- Gathered and documented business requirements using JIRA for customer support process, improving clarity and stakeholder communication.
- Created process flows and diagrams using Lucid chart, enhancing workflow efficiency across service requests and issue resolution processes.
- Analyzed user behavior and service performance using Adobe Analytics and Google Analytics, driving data-informed improvements in customer experience.
- Developed reports and dashboards using Tableau and Excel to track KPIs, improving operational performance and service delivery insights.
- Coordinated tasks and tracked progress using Trello, supporting efficient execution of Agile/Scrum-based service improvement initiatives.
Education
Post Graduation in Business Analyst of Information Technology – Montreal College (2020-02 – 2021-02)
Post Graduation in Computer Science, Software Testing – Matrix College (2018-09 – 2020-03)
