Sylvia Eid

Highly motivated, confident individual with exceptional multitasking and organizational skills. Ability to exhibit confidentiality, discretion, tact, diplomacy, and professionalism when dealing with directors and senior executives. Possessing a proven ability to support managers and leaders with effective time management, logistical and administrative support, and oversight. Looking for opportunities to leverage my competencies and skills in a challenging and competitive environment.

Finance Manager - CampMart - Ottawa, ON

(2026-05)

• Meet with customers to review financing and leasing options for vehicle purchases.
• Submit credit applications and negotiate financing terms with banks, credit unions, and other lending institutions.
• Present and sell finance and insurance (F&I) products, including extended warranties, GAP protection, rust protection, and other aftermarket products.
• Ensure all finance and sales documentation is completed accurately and in compliance with federal, provincial, and dealership regulations.
• Build and maintain strong relationships with lenders and financial institutions.
• Review credit reports and assess customer financial profiles to identify suitable financing solutions.
• Achieve monthly finance product penetration and profitability targets.
• Maintain a high level of customer satisfaction through professional and transparent communication.
• Stay current on lender programs, manufacturer incentives, and industry regulations.
• Collaborate with the sales team to facilitate smooth vehicle deliveries.
• Follow dealership policies regarding privacy, compliance, and ethical sales practices.

Bus Operator - OC Transpo - Ottawa, ON

(2026-04 - 2026-05)

• Successfully completed 6 weeks of intensive training in safe vehicle operation, defensive driving, customer service, fare procedures, and transit regulations.
• Operated buses safely and efficiently while adhering to schedules, policies, and traffic laws.
• Maintained a strong commitment to passenger safety and customer service.
• Conducted pre-trip and post-trip vehicle inspections and reported mechanical issues.
• Responded professionally to passenger inquiries and service-related concerns.

Sales Rep. - Prio Auto Sales - Ottawa, ON

(2025-08 - 2025-08)

• Delivering exceptional customer service.
• Greeting customers as they appear on the lot and proceed into the sales process.
• Assisting customers in finding a vehicle that meets their needs.
• Answering phone calls relating to car sale inquiries and keeping them informed with vehicle delivery and pick up.
• Maintaining a positive attitude for the benefits of our customers and fellow employees.
• Reading, understanding, and adhering to all rules, regulations and procedures as required by employer, and compliance with the requirement and regulations of OMVIC.

Passenger Customer Service Agent - Airways Interline - Ottawa, ON

(2025-01 - 2025-07)

• Assisting passengers, including unaccompanied minors and individuals requiring wheelchair assistance; directing them and making necessary announcements during operations.
• Registering passengers in the computer system and ensuring accurate documentation for efficient and organized operations.
• Ensuring tasks are performed according to the company's specific procedures and policies.
• Maintaining a professional image at all times and adhering to company uniform standards.
• Attending mandatory training sessions mandated by the company based on job role.
• Booking hotel accommodations, meals, and shuttles for passengers who miss their flights.
• Stay up to date with flight schedules and be prepared for any misconnection or cancelled flights.

Customer Service - Admin / Front desk - Dow Honda - Ottawa, ON

(2024-10 - 2025-07)

• Greet visitors, determine the nature of the visit, and direct them to specific personnel.
• Operate main telephone switchboard, determining the purpose of calls and inquiries, and connecting phone calls to appropriate persons.
• Stock vehicles into CRM software and stock board system, create files and labels, complete dealer trades, fob keys, and store them.
• Prepare all licensing for deliveries and trade-ins.
• Cash sales from customers.
• Perform administrative support duties, including filing, photocopying, faxing, and emailing.
• Prepare documents that need to be dispatched by couriers.

Survey Interviewer - Elemental Data Collection - Ottawa, ON

(2024-07 - 2024-09)

• Outbound Calls and conducted surveys on various topics, such as political polling, governmental and social issues, product and service reviews, and more.
• Voice control, survey administration, documentation accuracy, and clarifying information.

Customer Service Representative - MSI Corporation - Ottawa, ON

(2024-01 - 2024-05)

• Inbound and Outbound Call Centre Rep.
• Request fulfillment, customer support, and sales.
• Retention and incident management.

Administrative Assistant - Centre des Aubaines - Gatineau

(2023-10 - 2024-01)

• Responsible for inventory management and shipping and distribution operations to other branches.
• Pricing management, adjustments, and cost control.
• Labeled goods and services with pricing and ensured adequate displaying to ensure customer attention and fundability.
• Management of inventory being displayed.
• Responsible for promotional activities and keeping the flyer up to date every week, including social media marketing, pricing, and offers.

Personal Assistant to the Managing Director - Terramar Middle East s.a.l. - Lebanon

(2012 - 2020)

• Dictation of minutes of meetings and secretarial duties for conferences and presentations.
• Managed incoming emails, faxes, and posts, often corresponding on behalf of the Managing Director. Organized and maintained diaries and booked appointments.
• Managed petty cash, signed checks on behalf of the M.D., and sent bills and checks to banks.
• Requested checks from banks for NSSF and Customs. Followed up on payments with clients and suppliers. Prepared cash flow and budgets. Maintained bank reconciliation and closed end-of-month to be sent to Germany.
• Screened telephone calls, inquiries, and requests, and handled them when appropriate.
• Arranged travel and hotel accommodations for the Managing Director, owner, and guests.
• Issued invoices, vouchers, checks, deposits, expense notes, payments, receipts, stock in/out, account statements, and other reports.

Diploma - St.

Nicholas High

School (2025-04 - 2025-10)

Completion of the Automotive Certification course - OMVIC (2025-07)

Completion of the Travel Counsellor Certification course - TICO (2025-05)

Bachelor's of Business Management - Business Management - Atlantic International University (2016-09 - 2018-08)