Sylvia Robin Baillie

HR & Payroll-focused professional with 6+ years of experience supporting employee relations, recruitment, onboarding, and biweekly payroll processing in fast-paced environments, with a strong focus on compliance and workforce support. Experienced in unionized (Teamsters 419) and non-unionized settings, with exposure to diverse workforce models including full-time, temporary, and remote/gig employees. Proven ability to manage the full employee lifecycle, including benefits administration, performance management, engagement, and retention strategies.

Payroll & Human Resources Generalist at Olympic Wholesale Co. Ltd. (2026-06 – Present)

• Direct HR generalist operations and biweekly payroll processing for a wholesale distribution workforce, including unionized employees under Teamsters Local 419.
• Administer collective agreement compliance, support grievance resolution processes, and serve as a primary liaison between management and union representatives.
• Oversee full-cycle recruitment, remote/virtual candidate screening, onboarding, benefits administration, and HRIS recordkeeping in full compliance with Ontario labor standards.
• Chair health and safety initiatives, attendance management, and performance evaluations across multi-department teams.

Business Director at Atria Senior Living (2024-01 – Present)

• Managed employee relations for a workforce of 40+ employees, including within a unionized environment, ensuring compliance with policies, collective agreements, and employment standards.
• Supported a diverse workforce model encompassing full-time, part-time, and temporary/contract workers.
• Executed full-cycle recruitment (2-5 hires/month), onboarding, scheduling, and biweekly payroll using UKG and Dayforce.
• Administered employee benefits enrollment and served as primary contact for benefits inquiries.
• Conducted performance reviews and supported ongoing performance management including coaching and documentation.
• Supported employee engagement initiatives including surveys, retention strategies, and workplace culture improvements.
• Chaired the Joint Health & Safety Committee (JHSC), ensuring compliance with health and safety regulations, overseeing workers' compensation matters, and leading incident investigations.
• Acted as key HR contact to resolve payroll discrepancies and improve accuracy while maintaining employee records.

Billing Quality Lead (Remote Contract) at CarePartners (2022-12 – 2024-01)

• Processed biweekly payroll for a healthcare workforce including nurses and Personal Support Workers (PSWs), ensuring compliance with role-specific pay structures and policies.
• Audited payroll and billing data, resolved discrepancies, and supported onboarding processes tied to payroll setup.

Branch Manager at easyfinancial / easyhome (2018-03 – 2022-12)

• Led a team of 5 employees and spearheaded the operational turnaround of a high-loss branch to profitability.
• Managed hiring, scheduling, payroll support, employee relations, and performance improvement initiatives.

Human Resources Certification in HR, HRIS, Employment Law – Durham College

Diploma in Bookkeeping & Financial Administration – Durham College (2019)

Diploma in Marketing – Durham College (2018)