T-Nyce Beatz

Strategic and hands-on leader experienced in scaling client-facing operations, improving retention and expansion, and building high-performing teams. Adept at managing complex customer journeys, refining delivery systems, and partnering cross-functionally to drive predictable revenue and strong margins. Proven ability to lead within EOS-style leadership environments while supporting annual client portfolios and service teams.

RECORDING STUDIO MANAGER at BASELINE STUDIOS (2023-04 – 2025-12)

• Manage daily studio bookings, scheduling, maintenance, and resource allocation for multiple rooms and staff.
• Serve as primary liaison for artists, producers, and clients, ensuring excellent service and project coordination.
• Handle invoices, payments, inventory, staff payroll, and manage administrative support for creative directors.
• Maintain studio equipment, oversee setup/breakdown, and ensure adherence to production standards.
• Supervise, train, and coordinate interns and junior staff, fostering a collaborative environment.

CLIENT SERVICES OPERATIONS MANAGER at FURNTURE WAREHOUSE (2021-06 – 2023-03)

Led a multi-disciplinary client services team, overseeing project managers, account managers, and consultants to deliver high-value services to ~100+ clients annually. Balanced hands-on client engagement with strategic oversight, ensuring customer outcomes aligned with contract scope and gross margin targets.

• Implemented scalable delivery systems using Compass, Salesforce, and Amplitude to track client health, utilization, and renewal pipelines.
• Collaborated closely with VP Sales to ensure seamless handoff from sales to delivery and alignment between commitments and operational capacity.
• Improved retention and expansion metrics through data-driven client engagement strategies and proactive risk identification.

SENIOR PROJECT & ACCOUNT MANAGER at COMPLEX CANADA (2017-02 – 2021-05)

• Managed a portfolio of complex clients, driving strong relationships, onboarding success, and ongoing adoption.
• Supported contract renewals and expansions through value-led communication, usage insights, and operational efficiency improvements.
• Partnered cross-functionally with operations, sales, and product teams to ensure alignment and service excellence.
• Analyzed client data in Salesforce and Amplitude to identify trends, usage gaps, and opportunities.

OPERATIONS & CLIENT DELIVERY COORDINATOR at LOBLAWS (2010-03 – 2017-01)

• Coordinated delivery of client-facing services, ensuring timelines, scope, and quality standards were met.
• Implemented process improvements that enhanced team efficiency and service scalability.
• Contributed to customer success initiatives supporting renewals, upsells, and long-term partnerships

BACHELOR OF BUSINESS – YORK UNIVERSITY (2012)

CERTIFICATION OF CORPORATE MANAGEMENT (2011)