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Operations and training manager with over 20 years of experience in restaurant, logistics, and multi-site franchisee training. More than 300 employees trained across Canada and the United States. Hands-on experience in opening new locations, implementing onboarding and service systems, and supporting teams and franchisees in the field. Comfortable in multi-site, fast-paced environments where structures and standards need to be built or corrected quickly.

Founder / Operations Consultant - HEART Consulting - Montréal, QC

(2024-01)

Development of an independent consulting firm specializing in restaurant operations and training.

• Creation of frameworks, coaching tools, and standards systems for multi-site management and franchisee training.

Opening Manager - USMCA Food - Texas, É.-U.

(2024-01 - 2024-12)

Full opening of a new location for a national banner, including kitchen and service training through to opening day.

• Responsible for training, staffing, and pre-opening operational readiness, reducing preparation timelines compared to previous openings.

Dispatch Supervisor - Amazon - Montréal, QC

(2021-01 - 2022-12)

Supervision of route planning and daily dispatch for a team of 25+ drivers, maintaining on-time delivery standards.

• Escalation point between clients and drivers, resolving service issues in real time.

Operations Manager - Kale & Bacon - Montréal, QC

(2020-08 - 2021-09)

Management of daily operations, team leadership, and local marketing initiatives.

• Development of SOPs and accountability systems that did not previously exist, improving operational consistency.
• Implementation of staff development pathways, contributing to improved retention during the post-COVID recovery.

Regional Director / Training Manager - Ben & Florentine - Québec (plusieurs établissements)

(2017-01 - 2020-08)

• Trained over 300 employees (front-of-house and kitchen) across Canada on service standards, operations, and point-of-sale systems.
• Led the opening of multiple locations and provided hands-on support to franchisees on operational best practices.
• Audited service standards, profitability, and compliance across franchised locations, identifying and correcting gaps before they impacted the brand.

Manager - Eggspectation / Ben & Florentine - Montréal, QC

(2003-09 - 2015-12)

• Managed daily operations across multiple locations, overseeing large teams with full P&L and staffing responsibility.
• Led staff hiring and onboarding, embedding service and leadership standards into the culture of each location.
• Collaborated directly with ownership on brand growth, customer experience, and supplier relations over 12 years.

Diploma - Hotel, Motel, and Restaurant Management - Collège LaSalle (2007-01 - 2009-12)

High School Diploma (1997-01 - 2002-12)