Assistant Manager - Pet Valu
(2024-12 - 2025-07)
- Drove implementation of top-level initiatives, including charity donation drives, monthly 1:1 meetings with staff, and ACE duty zoning
- Fostered a positive and constructive work environment while demonstrating exceptional customer service.
Manager - Pet Valu
(2025-07)
OHS Supervisor || Assistant Manager - Muse Cannabis
(2023-04 - 2024-10)
- Developed and implemented daily and weekly task lists, ensuring high standards of duty completion.
- Fostered a positive and constructive work environment while demonstrating exceptional customer service.
- Assisted in training new hires, maintaining and promoting Muse and managerial standards.
Branch Manager - BC SPCA
(2019-08 - 2023-03)
- Maintained high standard of animal welfare and cleanliness with team for hundreds of animals
- Manage large cases of up to 100 animals at a time from intake to adoption
- Developed and maintained relationships with donors through effective stewardship and events.
Location Manager - WEEDS Glass and Gift
(2017-06 - 2019-07)
- Cultivated a focus on customer service and satisfaction with a well-trained and empowered team, doubling sales within 6 months
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Executive Assistant/Sales Coordinator - Imagine Wireless
(2015-10 - 2016-06)
- Handle all sales and service for clients, including companies with over 50,000 employees
- Showcased product features and discussed technical details to overcome objections and secure sales.
Assistant Manager - Digital Communications
(2014-05 - 2015-10)
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Aquatic Leader - City of Coquitlam
(2006-05 - 2014-03)
- Instruct children and adults in standardized swimming lessons
- Work with rotating team of lifeguards to patrol facility and respond to incidents
- In-house re-training twice a year in addition to maintaining certifications in First Aid and the National Lifeguarding Service
Karate Instructor - Curran's Karate
(2004-09 - 2012-05)
- Developed and implemented customized training programs to meet individual student needs and goals.
- Conducted belt promotion tests, evaluating students' progress and proficiency in required skills.
- Organized and led group classes, ensuring a safe and productive learning environment.
