Tamsen Magon

Senior hospitality leader with 25+ years' experience across luxury hotels, private members clubs, and hospitality technology. Proven track record in launching and stabilising operations, achieving industry recognition, and improving service performance. Combines hands-on operational leadership with expertise in change management, systems implementation, and stakeholder engagement.

Proven ability to lead end-to-end operations, enhance Food & Beverage and events performance, and deliver premium guest and member experiences. Strong background in workforce planning, cost control, and operational efficiency, with a reputation for building high-performing teams and consistently improving business performance in high-expectation environments.

Hotel Operations Manager - The Clements Hotel (Capstone/Marsden Group) - Cambridge, New Zealand

(2025-12 - 2026-06)

• Led launch and stabilisation of a luxury boutique hotel, achieving 5-Star Qualmark within 6 months
• Directed full hotel operations across F&B, events, housekeeping, maintenance, and supported FOM
• Managed 40+ staff, building capability and structure during rapid ramp-up
• Held commercial oversight of $250K+ monthly F&B revenue, improving performance across outlets
• Strengthened cost control and margins, including beverage GP (~70%) and food cost alignment
• Improved forecasting, stock control, and financial accountability across departments
• Drove guest satisfaction and service consistency in a high-expectation environment
• Led recruitment, onboarding, and workforce planning, establishing a high-performing team
• Appointed Acting GM, providing leadership continuity and operational direction

Senior Implementation Consultant - Northstar Technologies Club Management - Australia/New Zealand

(2019-11 - 2025-10)

• Delivered 42+ system implementations across multi-million-dollar private membership clubs
• Led full lifecycle: configuration, workflow design, data migration, training, go-live
• Specialised in Finance, Membership, F&B and POS, Golf & Retail Operations, Events & Activities, Inventory, Marina and Marketing
• Worked directly with GMs and executive teams to improve reporting and operations
• Introduced standardised SOPs and process frameworks across all departments
• Improved efficiency, system adoption, and decision-making capability
• Recognised for bridging operations and technology to deliver practical outcomes

Events, Marketing & Communications Manager - Australian Club - Sydney, Australia

(2012-11 - 2019-03)

• Led events and member engagement strategy aligned to Board and brand objectives
• Generated $150K+ additional annual revenue and consistently exceeded budgets
• Increased event volume by 40–60%, improving engagement and utilisation
• Delivered end-to-end event portfolio, including international member programs
• Worked across Board, committees, and 36 member groups to drive participation
• Improved event profitability and service delivery through strong F&B collaboration
• Led digital and CRM transformation (Northstar), improving workflows and reporting
• Used data and analytics to improve campaign performance and member engagement
• Promoted from Hotel Duty Manager within 6 months

Hotel Duty Manager - Meriton Serviced Apartments / Australian Club - Australia

Meriton Serviced Apartments (property launch), Australian Club (VIP Accommodation)

Hotel Rooms Coordinator - The Star Sydney Hotels, Casinos and Restaurants - Sydney, Australia

5-star operations, VIP services

Food & Beverage Supervisor - The Star Sydney, ICC, other 5-star hotels, restaurants & bar - Sydney, Australia

• (Duty) Manager’s Certificate (New Zealand)
• Licence Controller Qualification (LCQ) (New Zealand)
• Host Responsibility (New Zealand)
• Food Safety & Health and Safety (New Zealand)
• Certificate III Business Services Front Line Management (Australia)
• Hotel & Front Office Certification (New Zealand)
• UX Design & Digital Marketing (Australia)