Kesia Surjoko

Hospitality leader with 7+ years of experience in luxury hotels, food and beverage operations, and event management. Recognized for leading high-performing teams, delivering exceptional guest experiences, and supporting revenue-focused operations. MBA-qualified with strong organizational, communication, and operational management skills.

F&B Supervisor - Element Metrotown

(2025-09)

• Supervise and schedule food & beverage staff across banquets and daily operations.
• Lead event setup, service, and teardown, ensuring seamless execution.
• Maintain compliance with health, safety, and hotel policies.
• Monitor inventory, manage supplies, and report operational needs.
• Resolve guest inquiries and complaints to ensure satisfaction.
• Prepare month-end F&B reports and manage administrative documentation.

Banquet Captain - Stanley Park Pavilion

(2025-05)

• Supervise and coordinate banquet staff during events, meetings, weddings, and special functions.
• Assign duties and ensure service activities meet event requirements efficiently.
• Oversee operations from setup through service and teardown for seamless execution.
• Liaise with clients and event coordinators to review details and service expectations.
• Maintain high standards for food, beverage, presentation, and guest service.
• Monitor staff performance and provide on-the-job training and guidance.
• Respond to guest inquiries and resolve service issues promptly.
• Coordinate with kitchen and operations teams for timely service delivery.
• Ensure compliance with health, safety, and sanitation regulations.
• Support management with administrative tasks, reporting, and event documentation.

Banquet Captain - Marriott Pinnacle Hotel

(2024-03 - 2025-04)

• Managed banquet operations from setup to teardown per client specifications.
• Supervised and trained staff to ensure teamwork and service quality.
• Coordinated with kitchen and event teams for timely service delivery.
• Maintained inventory and ensured adherence to safety and hotel standards.
• Engaged with guests to promptly address needs and resolve issues.

Banquet Server - Marriott Pinnacle Hotel

(2021-11 - 2024-02)

• Prepare and set up banquet and function rooms according to event specifications.
• Serve food and beverages at tables and buffet stations, ensuring high service standards.
• Present menus, answer guest questions, and provide professional, courteous service.
• Maintain cleanliness and stock at buffet and service areas throughout events.
• Clear and reset tables, coordinating with kitchen and staff for efficient service.
• Follow health, safety, and sanitation regulations at all times.

Banquet Server - Marriott Pinnacle Hotel

(2025-05)

• Prepare and set up banquet and function rooms according to event specifications.
• Serve food and beverages at tables and buffet stations, ensuring high service standards.
• Present menus, answer guest questions, and provide professional, courteous service.
• Maintain cleanliness and stock at buffet and service areas throughout events.
• Clear and reset tables, coordinating with kitchen and staff for efficient service.
• Follow health, safety, and sanitation regulations at all times.

Digital Marketing Specialist - TownForKids Preschool

(2020-08 - 2021-08)

• Developed and executed digital marketing campaigns across social media, SEO, email, and online advertising.
• Created and edited multimedia content, including videos and blog posts, to drive engagement and brand visibility.
• Managed and curated social media platforms to enhance community reach and interaction.
• Designed content strategies for consistent brand messaging across channels.

Online Acquisition - Jenius

(2020-02 - 2020-08)

• Managed budgets and media plans for online acquisition campaigns to optimize resource allocation.
• Improved app visibility and downloads through App Store Optimization (ASO) and Google for Business.
• Monitored keywords and analytics to enhance search rankings and user engagement.
• Developed user-friendly landing pages to boost conversions, acquisition, and retention.
• Adapted quickly to new digital tools and workflows during company transformation.

Rooms Division Supervisor - Stanford Park Hotel

(2018-08 - 2019-08)

• Supervised housekeeping staff to maintain high cleanliness and guest satisfaction standards.
• Assisted guests with check-in/out, ensuring a welcoming experience and resolving inquiries promptly.
• Managed reservation system to optimize room allocation and turnover efficiency.
• Achieved a 90% guest satisfaction/check-in recommendation score for three consecutive months.
• Recognized for leadership and placed on an accelerated training program.

Sales & Marketing - The Ritz Carlton

(2017-02 - 2017-08)

• Supported Sales Managers by preparing daily reports and sales kits.
• Assisted in drafting corporate contracts to strengthen client relationships.
• Completed sales call training, improving engagement with potential clients and lead generation.

Master of Business Administration - University of Canada West (2021-10 - 2023-03)

Bachelor of Hospitality and Design Management - IHTTI School of Hotel & Design Management (2015-08 - 2018-01)