Tanios Younes

Bilingual retail, sales, and operations leader with 9+ years of experience growing customer relationships, coaching teams, managing store/warehouse standards, supporting profitability, and selling tools, hardware, construction, plumbing, electrical, and agricultural products to retail, contractors, and commercial customers. Strong fit for Sherwin-Williams' Management & Sales Training Program: business diploma, valid Ontario driver's license, leadership experience, outside sales mindset, customer-first service, and hands-on merchandising/inventory discipline. Known for learning quickly, leading by example, and building long-term relationships with business customers.

Business Development & Procurement Consultant at Take It Clean (TIC) (2024-12 – 2026-07)

• Manage customer/vendor follow-up, quote requests and commercial opportunities while maintaining structured trackers for deadlines, open items and performance metrics.
• Coordinate requirements with stakeholders and vendors, compare pricing and delivery options, and negotiate terms to support profitable decisions.
• Prepare Excel-based reports for pricing, product availability and status updates, supporting strong organization and disciplined follow-through.

Financial Service Representative at Gatestone & Co. Inc. (2024-09 – 2024-11)

• Handled ~70 customer/account cases daily in a KPI-driven environment, maintaining ~99% accuracy across multiple systems.
• Strengthened customer communication, documentation discipline, conflict resolution and policy-based decision-making under pressure.

General Manager / Sales, Retail Operations & Business Development Lead at Take It Clean (TIC) (2016-12 – 2024-06)

Led daily retail/wholesale operations in a customer-facing tools and hardware business, balancing sales, service, inventory availability, merchandising and profitability.

• Managed and coached up to 25 associates; assigned priorities, trained staff on customer engagement and product knowledge, and reinforced accountability to standards.
• Supported 120+ B2B customers and expanded the reseller network to 150+ retail accounts through proactive relationship management, product recommendations and follow-up.
• Sold and supported construction, plumbing, electrical, hardware and agricultural product categories, translating customer project needs into practical product solutions.
• Maintained in-stock readiness across 200+ SKUs through ordering coordination, supplier follow-up and inventory controls; achieved 95% on time delivery and prevented stockouts for 3 years.
• Drove store standards by maintaining organized displays, accurate pricing information, clean storage areas and strong product presentation for customers and contractors.
• Used Excel dashboards to track sales, inventory, ordering and operational KPIs; reduced delays and costs by up to 30% through process improvements.
• Resolved customer escalations professionally, protected long-term relationships and created repeat business through responsive after-sales service.

Sales & Operations Associate (Hardware / Building Materials) at Saykaly Trading - Tools & Hardware (2008-12 – 2016-12)

• Assisted retail and contractor customers with tools, hardware and building-material needs, recommending suitable products based on project requirements and budget.
• Supported merchandising standards, shelf organization, pricing/signage checks, product presentation and clean aisles/displays.
• Assisted with receiving, replenishment, stock organization and customer order follow-up in a fast-paced store environment.
• Handled customer questions and concerns professionally, supporting repeat business and strong customer satisfaction.

Diploma in Business Management – Canadian Business College - Toronto, ON (2024 – 2025)