Antoine Despres

Retail Store Manager with 15+ years of progressive leadership experience in retail, telecommunications, and customer service environments. Proven track record of leading high-performing teams, driving sales growth, improving operational efficiency, and delivering exceptional customer experiences. Skilled in recruitment, coaching, performance management, KPI analysis, inventory control, and workforce planning.

Recognized for building engaged teams, achieving business objectives, and maintaining the highest standards of operational excellence. Fluent in French and English.

STORE MANAGER at LENSCRAFTER (2026-01 – Present)

• Lead daily store operations while ensuring exceptional customer service and patient experience.
• Recruit, train, coach, and develop team members to achieve sales, service, and operational objectives.
• Analyze KPIs and business performance metrics to identify opportunities and implement action plans.
• Partner with Optometrists and store associates to deliver a seamless customer journey.
• Maintain compliance with company policies, operational procedures, and safety standards.
• Drive team engagement through performance coaching, recognition, and professional development.
• Manage scheduling, staffing levels, and labor utilization to maximize productivity.
• Foster a positive, customer-focused culture while consistently supporting business goals.
• Continue to maintain operational excellence during the store closure transition process.

STORE MANAGER at STARBUCKS (2022-01 – 2026-01)

• Lead a team of 20+ partners in a high-volume retail environment.
• Drive sales performance, labor management, inventory control, and customer satisfaction initiatives.
• Recruit, onboard, train, and develop employees and supervisors.
• Manage store scheduling, payroll administration, and operational planning.
• Maintain Starbucks quality, health, safety, and operational standards.
• Utilize performance metrics and business reports to improve profitability and service levels.
• Create an inclusive and high-performing workplace culture.

STORE MANAGER at TELUS (PUBLIC MOBILE) (2019-01 – 2020-01)

• Managed daily retail operations and sales performance across multiple locations.
• Successfully recruited, trained, and developed a team of over 12 sales professionals.
• Implemented KPI-driven action plans to achieve revenue and customer service objectives.
• Coordinated scheduling, performance reviews, and employee development initiatives.
• Led store opening and closure projects while ensuring business continuity.
• Strengthened customer retention through relationship-focused sales and service strategies.

SALES ASSOCIATE at TELUS (KOODO) (2008-01 – 2019-01)

• Sold telecommunication products and services, ensuring customer satisfaction and loyalty.
• Increased revenue by diversifying product offerings and driving cross-sales opportunities.
• Provided technical assistance and problem resolution to customers.
• Delivered clear and accurate product and service information to clients.
• Managed payments and point-of-sale operations efficiently.
• Built and maintained strong relationships with existing and potential customers.
• Identified customer needs and proposed tailored solutions to maximize value.
• Developed and implemented sales strategies to optimize profitability.
• Negotiated and finalized service contracts, ensuring compliance and customer satisfaction.
• Handled store opening and closing procedures with accuracy and reliability.
• Improved customer retention rates through personalized service approaches.

DIPLÔME D'ÉTUDES SECONDAIRE (D.E.S) – École secondaire cavalier de Lasalle (2007-01)

BACCALAURÉAT EN DESIGN DE L'ENVIRONNEMENT in Design de l'environnement – Université du Québec à Montréal (UQAM)