Relationship Manager at CAAT Pension Plan (2023-01 – 2026-01)
Possesses a strong influence across CAAT as a resourceful and innovative supportive resource that proactively initiates and serves as a conduit for the organization, ensuring an effective overall experience for key stakeholders, a distinguished strategic leader that unites internal and external stakeholders at precisely the right time during the onboarding and participating process.
- Growth-focused mindset with a strong understanding of human resources and business objectives for attraction, retention, referrals and engagement
- Proactive and forward-thinking relationship expert approach that skillfully manages stakeholders' expectations, activities and tactics to delivers exemplary service that generates growth while promoting the value of the CAAT pension plan
- Fostering communication and alignment by strategically determining the frequency of updates, the method for identifying new opportunities, and a systematic approach to closing operational gaps
- Active involvement in increasing stakeholder loyalty and retention, improving satisfaction and trust, providing valuable insights, feedback and growth opportunities to internal stakeholders
Acting, Benefits Supervisor at TORONTO POLICE SERVICE (TPS) (2022-01 – 2023-01)
Successfully supervised, coached, evaluated, trained, and mentors Benefits & Pension team: Provided guidance and advice to service members on the interpretation and application of benefits, pension, disability policies, and programs in accordance with provisions of collective agreements and terms and conditions of employment.
- Provided support to the management team: Directed team with the execution of their duties and acted as an escalation point for internal and external stakeholder inquires
- Ensured the timely completion of dashboard execution, remittances, rate increases, quarterly, annual audits, and year-end reports for pension and benefit plan administrators
- Developed reports and import files which enabled the team to proactively and accurately report pension and benefit changes within the 30-day legislative reporting requirement
- Partnered and maintained strategic alliances with benefits and wellness vendors, external consultants, and third-party administrators to ensure compliance with legislation, contract terms and conditions
Leave & Benefit Coordinator at TORONTO POLICE SERVICE (TPS) (2021-01 – 2023-01)
Overhauled and created documented procedures for employee life cycle events and remittance which resulted in the elimination of manual processes.
- The automation of the OMERS remittances and trackers reduced a 3-day process to 30 minutes, which fostered 100% accuracy and placed the team in a proactive position for daily and year-end administration
- Designed and developed TPS' retirement guide to support the pillar of governance and education by creating a reference guide that is not only compliant with FSRA but also empowered employees to make well-informed financial decisions
- Established and implemented customized modified work assignments, gradual return to work, and return to work strategies for disability claims which resulted in a 15% reduction in reoccurrence levels
- Executed and deployed the Law Society of Ontario's (LSO) benefits and pension module into Ceridian's Dayforce HRIS system within 6 months with a 25% decrease in benefit inquiries
Benefits & Pension Specialist at LAW SOCIETY OF ONTARIO (LSO) (2019-01 – 2021-01)
Amplified the employee experience by orchestrating operational improvements and managing annual renewal activities.
- Orchestrated an automated wellness and pension online resource library in 2 weeks, eliminating an annual printing cost of $4800 and saving 168 hours on printing and distributing a 100-page enrolment package
- Project Lead for annual renewals and open enrolment activities: Engaged leadership, negotiated rates, tested systems, and authored an automated all employee communication and information sessions
- Increased the re-enrolment return rate from 10% paper-based selection to 100% by deploying the HRIS self-serve feature
HR Program Manager at CITCO CANADA INC. (2018-01 – 2019-01)
- Managed and maintained system updates for Oracle and Taleo's applicant tracking system
- Devised and maintained project management artifacts: Conducted gate reviews and chaired regular meetings with the project team to identify risks, project gaps, and ensure project objectives were met
Health & Safety Supervisor at CANADIAN AUTOMOBILE ASSOCIATION (CAA) (2012-01 – 2017-01)
Coached, delegated, and developed 4 high-performing employees focused on benefits, pension, and disability, meeting key performance indicators within 3 months of employment.
- This team reduced annual administrative errors by 76%
- Influenced the program design and day-to-day service delivery for third-party case management for short-term disability, long-term disability, and WSIB claims for non-unionized and unionized employees
- Used disability and benefit data to develop proactive wellness and mental health programs which decreased disability claims by 5%
- Developed policies, high-impact communication material, and information booklets pertaining to financial literacy (DB, DC, RRSP, and TFSA) and wellness (flexible benefits, Fitbit, and corporate challenges) for over 550 employees
- These programs resulted in 350 employees purchasing a subsidized Fitbit to participate in the wellness challenge and 100 employees creating a TFSA within 6 months
- Created and managed CAA's wellness team by developing a customized wellness program to fit departmental needs
- Implemented and produced metrics and reports for management and the board on plan activity, competitiveness, and provided recommendations for all programs
- Remodeled all pension, benefits, disability, and health and safety administration by monitoring, auditing, and reporting data required to process and complete all T4's, T4A's, PA's, PAR's, and remittances
Pension & Benefits Specialist at AECON (2005-01 – 2012-01)
Managed data, administration, reporting, and provided benefits and pension consulting to over 2200 employees while overseeing, training, and developing all training materials and processes for the Pension & Benefits Administration team.
