Tashfiqul Islam
TRANSMISSION NETWORK PLANNING & IT SUPPORT PROFESSIONAL
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About
Results-driven Professional with over 14 years of expertise in technical operations and customer support. Specialized in designing, troubleshooting, and maintaining complex network environments. Successfully completed specialized training in AWS Solutions Architecture, Cisco CCNA, and PMP, bridging the gap between technical infrastructure and enterprise efficiency.
Experience
Store Associate, Cash at Dollarama (2026-01 – Present)
- Provide professional service to ensure high-quality customer experiences.
- Manage financial transactions and POS operations with precision.
- Administer store policies regarding refunds and exchanges.
X-Patrol Member (Campus Safety) at St. Francis Xavier University (2025-01 – Present)
- Deliver front-line assistance and ensure a safe campus environment.
- Utilize clear communication protocols during time-sensitive situations.
Grocery Associate at Atlantic Superstore (2025-01 – Present)
- Deliver customer-focused service in a high-volume retail setting.
- Efficiently manage inventory and work area maintenance.
Transmission Service Lead Engineer at Banglalink Digital Communications Ltd. (2015-01 – 2025-01)
- Directed network planning and ensured 99.9% uptime for major infrastructure.
- Liaised with cross-functional teams on large-scale infrastructure projects.
Education
Master of Applied Computer Science in Applied Computer Science – St. Francis Xavier University (2027-12)
B.Sc. in Information & Communication Engineering – East West University (2010-12)
