Tasneem Ahmed

Strategic, Analytical, Creative, Innovative, and result-oriented IT Project & Services Delivery Manager, with extensive experience in IT Operation support, Infrastructure Maintenance, Managing Smooth IT Transition & Go-Live through Cutover Design, deployment for projects and sustainable system operation, IT Transformation and migration from legacy to cloud and new technologies and its enablement.

• Solutions-oriented ITSM & Project Management Professional with notable success directing a broad range of corporate, IT initiatives, Strategies, Operation and Compliance, process development
• Supported & oversight CP & KCS merger/acquisition for smooth transition of various IT applications and changes to the landscape 
• Worked with application and process owners to ensure an integrated approach to design, testing and implement of SAP & Non-SAP application deployment
• Support migration of SAP ECC, CRM & PE to S/4 HANA while following IBM Ascend Methodology and SAP Activate Innovation best practices
• Engaged from Pre-Migrationà Designà Buildà Testà Deploy & Post Migration Support 
• Responsible for maintenance, configuration and monitoring to ensure overall technical health of IT Infrastructure by adopting best practices 
• Designed and implemented multiple project cutover for SAP & other applications for smooth transition of upgraded and new applications
• Utilized, support and coordinated to software development life cycle (SDLC) using various testing tools including Q_Test & TOSCA
• Coordinate with the developers, QA Team, Release & Change Team to ensure timely testing, validation, and implementation of all application changes through proper Testing strategy
• Supported Product Acceptance Testing with testing documentation (Test Plans, Test Cases, Test Reports, Change Requests, also has experience with agile software development and testing methodology
• Planned, aligned and ensured availability of required resources for timely handover of software Testing for delivery of projects and system/product enhancement
• Led and drove various initiatives to build processes for effective utilization of Core Data, integrations to ServiceNow with define structure of configuration management system, including CI types, naming conventions, attributes, and relationships
• Evaluates systems that increase IT performance, optimization of IT services, reduces the risk and enhance productivity for better customer services (Internal/external)
• Strong leadership capability, executing as appropriate in the areas of responsibility, experience in Service Architect / Service Strategist disciplines in an Integrated Service function.
• Helped and understand business priorities with effective stakeholder’s management and influences with negotiation strategic skills
• Designed and implement various IT Governance documents for SAP Landscape project and maintenance, Release Planning, deployment, refreshes, Infrastructure availability, Capacity Management and implemented to meet the business and regulatory compliance requirement 
• Conducted weekly (CAB) Change Advisory Board meetings and emergency change deployment support, arranged and lead Post Implementation Reviews for lesson learned on successful and failed changes for future prevention and non-occurrence 
• Defined SLA/SLO for internal and external team to ensure committed IT projects and services are delivered and supported to meet the expected outcomes
• Demonstrated interpersonal skills with effective communication with internal stakeholders, external vendors and support Team while compiling RFP for any procurement related to projects
• Engage with application owners/ SMEs to drive service mapping assessments, designs, and implementations, facilitate demo, review, and sign-off of completed service mapping
• Technical knowledge of various IT systems (servers, load balancers, network, firewall, virtual environments, cloud, mainframe, databases, middleware, end-user computing, etc.
• Demonstrated leadership and management skills in a collaborative environment to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Demonstrated and able to balance multiple tasks with changing priorities with holistic view across the Service Management disciplines
• Perform requirements analysis to identify impacted or influencing groups and stakeholder requirements
• Manage risks, assumptions, and constraints for requirements, and communicate to appropriate parties
• Support the development of end-user analysis documentation and training to maintain consistency of standards and adherence to enterprise requirements methodology within the team, also guide and build Knowledge Management for ServiceNow products and process 
• Design Cutover & Release processes and improvements based on the ITIL framework, to align with the company’s maturity level, soliciting input from other Process Owners, Process Managers, and business and IT partners and lead the process and technology implementations.
• Collaborate with IT Operations, Service Delivery, Enterprise Architecture and IT Business Unit leaders to develop processes in alignment with the business strategy and desired outcomes

Master of Business Administration