Tendayi Danha

Administration, accounting, and building operations professional with 20+ years of combined experience in financial administration, office support, residential building services, and multi-site facilities coordination. Since 2018, has supported day-to-day operations in QuadReal residential properties and Toronto Terminal Railways facilities, including resident and client communication, deficiency reporting, work-order follow-up, scheduling, inventory, safety compliance, and operational records. Earlier management experience includes AP/AR, reconciliations, payroll, budgeting, cash-flow forecasting, and administrative leadership.

Currently expanding formal knowledge of Canadian real estate operations and property management through the Real Estate Institute of Canada (REIC).

Lead Building Services Technician & Operational Liaison (Contract) at Dean Clean Services Contractor (Client Site: QuadReal Residential) (2018-01 – Present)

• Support daily building operations and environmental services across high-density residential properties, including lobbies, corridors, shared amenities, and leasing/management office areas.
• Maintain building presentation and sanitation in accordance with client property standards and resident service expectations.
• Serve as a front-line contact for residents and site teams, responding professionally to operational questions and service concerns and escalating issues when required.
• Conduct routine walkthroughs to identify deficiencies, maintenance needs, and safety concerns; document issues and coordinate follow-up with property management and trade contractors.
• Maintain operational logs, supply and inventory records, shift schedules, and service-compliance documentation.

Facilities Team Leader – Multi-Site Operations (Concurrent Contract) at Toronto Terminal Railways Facilities (2018-01 – Present)

• Coordinate daily facility and environmental services across six active railway locations, supporting offices, operations/control rooms, crew areas, and shared facilities.
• Conduct site walkthroughs, monitor service standards, identify deficiencies, and communicate operational requirements to team members and supervisors.
• Support compliance with site health, safety, and physical-security procedures in active transit environments.
• Manage cleaning-supply inventories, equipment allocation and maintenance logs, shift schedules, and operational reporting.

Sales Representative & Customer Service Support at Canadian Property Stars (2017-01 – 2017-12)

• Consulted with homeowners regarding exterior property maintenance and seasonal services, completed on-site assessments, and recommended appropriate service packages.
• Provided customer service and follow-up while supporting satisfaction and retention goals.

Administrative Assistant & Operations Support at Self-Employed (Contracting Services) (2017-01 – 2017-12)

• Provided office administration and dispatch support to an HVAC service contractor, maintaining work-order logs, service schedules, client invoicing, and QuickBooks records.
• Managed expense tracking, account reconciliations, and organized filing for work orders, invoices, and receipts.

Programme Coordinator at Mind Body and Soul Self-Help Centre Inc. (2016-01 – 2016-12)

• Supported community programs, newcomer outreach, office scheduling, volunteer records, grant documentation, budget expense tracking, and invoice reconciliations.

Financial & Administrative Manager at Modcraft Engineering & Chirundu Valley Motel Pvt Ltd (1995-03 – 2015-09)

• Managed financial, accounting, administrative, and payroll operations supporting 120+ employees across engineering and hospitality operations.
• Led budgeting, cash-flow forecasting, variance analysis, statutory tax filings, purchasing controls, and multi-currency bank reconciliations.
• Strengthened internal accounting controls and purchasing processes, improving the efficiency of month-end reporting and administrative workflows.

Bachelor of Business Studies Degree – University of Zimbabwe, Harare, Zimbabwe

Higher National Diploma in Business Studies – Harare Polytechnic College, Harare, Zimbabwe

Diploma in Marketing Management – Institute of Marketing Management (IMM)

Professional Accounting Credentials — Associate Level, Institute of Financial Accountants (IFA)

• Fellowship Level, Institute of Certified Bookkeepers (ICB)
• Fellowship Level, International Association of Bookkeepers (IAB) – Institute of Financial Accountants (IFA)
• Institute of Certified Bookkeepers (ICB)
• International Association of Bookkeepers (IAB)