Terra Asam

Dedicated and customer-focused professional with experience in customer service, administrative support, and virtual assistance. Skilled at resolving customer inquiries, managing email and live chat support, handling complaints professionally, and building positive customer relationships. Strong communication, problem-solving, and organizational skills with the ability to multitask in fast-paced environments.

Proficient in Microsoft Office, Google Workspace, data entry, and CRM systems. Committed to delivering exceptional customer experiences while contributing to team and organizational success.

Senior Customer Support Executive - Interiorsinlagos - Lagos

(2024-04 - 2026-03)

• Responded to customer inquiries via phone, email, and chat
• Resolved customer complaints promptly
• Maintained accurate customer records
• Processed requests
• Collaborated with team members to improve service quality
• Consistently delivered professional and friendly customer support

Customer Support Representative - GlobalConnect Services - Toronto

(2015-06 - 2019-02)

Provided frontline support for telecommunications customers, specializing in complaint resolution and account management.

Customer Service Associate - Maple Retail Group - Toronto

(2012-09 - 2015-05)

Supported retail customers in a high-volume environment, focusing on product inquiries and issue resolution.

Diploma - Customer Service Management - George Brown College (2013-01 - 2013-12)

Bachelor of Arts - Communication Studies - University of Toronto (2008-09 - 2012-06)