April F
Customer Support Representative
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About
Customer-focused individual with experience in technical support, customer service, and quality control. Skilled at resolving issues efficiently while maintaining clear, empathetic communication. Committed to ensuring customers receive accurate solutions and a consistently positive experience.
Experience
Customer Support Representative - Teleperformance - Moncton, Canada
(2025-01)
- Provided phone support with clarity and calm, ensuring each customer felt heard and assisted.
- Used CRM platforms and internal support tools to manage inquiries and track resolutions efficiently.
- Delivered consistent service while working remotely, balancing multiple tasks with attention to detail.
Digital Marketing Specialist - Freelance - Adelaide, South Australia
(2023-01 - 2024-12)
- Created visuals, edited photos, and produced content using Canva, Lightroom, and AI tools.
- Developed engaging stories and social media posts with trend awareness and platform best practices.
- Supported client communication while maintaining consistent brand presence across channels.
Quality Control Technician - Alchemy Telco Global Solutions - Melbourne, Australia
(2019-01 - 2020-12)
- Diagnosed and troubleshooted technical issues with devices, ensuring quality and reliability.
- Handled labeling, scanning orders, and responding to inquiries via Gumtree and Facebook Marketplace.
- Maintained detailed records of issues and resolutions while coordinating with team members to ensure smooth operations.
Customer Service Support & Sales - Power Mac Center - Davao, Philippines
(2016-01 - 2018-12)
- Provided technical support, troubleshooting, and guidance for all Apple products.
- Assisted customers with product information and recommendations, handling sales of Apple and third-party products.
- Updated and maintained customer records using CRM/FileMaker software, managing data accurately through face-to-face interactions, calls, and emails.
- Communicated clearly and professionally to resolve inquiries efficiently while meeting KPIs.
Education
Bachelor's Degree - Education
