Terrell Brooks

To obtain a long-term career in your business, thus will allow me to apply my abilities, developed by my skills and education.

Courier Driver - Fedex

(2023-10)

• Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image
• Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
• Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.
• Seeks additional business from current customers. Informs the sales department of sales leads and market changes.
• Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials.
• Operates computerized tracking and dispatch systems ensuring input of correct information
• Answers customer's questions on Federal Express Canada's features of service and continually keeps customers informed about the company and its services as well as Canada, US and International requirements.
• Demonstrates proficiency in features of service and equipment.
• Operates vehicle safely and efficiently, complying with all government regulations and company procedures.
• May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate

Co producer - LandonProductions Inc - Toronto, ON

(2020-06 - 2023)

• Present written script on camera using a teleprompter
• Setting up and breaking down sets for commercials/product videos
• Floor directing
• Operate plaza camera
• Knowledge of Social Media such as Twitter & Facebook
• Finding content for one of their comedy videos
• Uploading film cards to appropriate department to be edited later
• Products that dont work to inform management immediately

Building Superintendent - Creccal Investment - Toronto, ON

(2017-10 - 2020-02)

• General repairs and maintenance in common areas of building, and in units
• Cleaning of vacant units and common areas; vacuuming, sweep, mop etc.
• Snow removal and salting
• Gather and remove litter inside and outside the building
• Monitor and clean garbage chutes/compactor
• Provide on-call support for after-hours emergencies, building walk-through and assurance of building cleanliness
• Minor maintenance as needed

Customer Service and Inside Sales Representative - Teleperformance - Toronto, ON

(2016-01 - 2017-10)

• Always provide excellent customer service
• Follow up to customer inquiries by taking specific action in a timely manner
• Provide Inside Sales and Up Sells to existing customers
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Promote and offer products and services by consulting, gathering information, and evaluating customer needs
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required and as assigned by supervisor or manager
• Exercise retention efforts when appropriate