Sales Consultant at Myers Cadillac (2025-03 – 2026-02)
Managed daily front-office operations, customer interactions, financial transactions, and sales strategies to drive revenue and customer satisfaction.
- Managed daily front-office operations to maintain organized workflows and support cross-department efficiency
- Handled customer interactions and phone inquiries to improve first-contact satisfaction and referral potential
- Processed financial transactions and reconciled deposits to ensure accurate accounts and timely payments
- Analyzed customer inquiries to identify trends, enhancing service delivery and informing management strategies for better engagement
- Coordinated with sales and service teams to synchronize operations, resulting in improved communication and workflow efficiency
- Cultivated strong client relationships through active listening, fostering trust and loyalty that enhanced repeat business opportunities
- Executed targeted sales strategies, driving substantial improvements in monthly revenue
- Negotiated vehicle packages and financing options with customers, improving closing efficiency and strengthening buyer confidence during purchase decisions
- Introduced targeted digital follow-up workflows to nurture leads post showroom visit, producing steadier conversion momentum without adding manual workload
- Conducted product demonstrations and detailed feature comparisons to clarify value propositions, helping customers select the best fit vehicle with confidence
Inside Sales Representative at The Bradford Exchange (2022-08 – 2025-03)
Managed inbound and outbound sales operations, customer relationships, CRM management, and team training to exceed sales targets and improve conversion metrics.
- Managed inbound and outbound sales calls and closed orders with accurate product recommendations and clear pricing
- Exceeded monthly sales targets by achieving measurable results through follow-up and objection handling
- Maintained CRM records with timely updates to improve lead conversion and team visibility
- Resolved customer issues by coordinating with fulfillment and support to reduce repeat inquiries
- Trained junior peers on effective phone techniques to improve team closing consistency
- Executed targeted outreach strategies to boost lead generation, resulting in measurable improvements in sales pipeline and client engagement
- Designed targeted upsell scripts for repeat customers, improving average order value through consultative recommendations and tailored product bundles
- Partnered with fulfillment and product teams to clarify stock availability, reducing order cancellations and strengthening customer trust through transparent communication
- Monitored call patterns and customer objections to refine pitch sequencing, enabling more effective handling of common barriers and noticeable improvements in close quality
- Led targeted outreach campaigns for dormant accounts, re-engaging clients with personalized offers and reactivating business through focused relationship management
- Coached newer reps with role-play and live call shadowing, accelerating skill development and fostering a dependable team culture during peak periods
Recruitment Specialist at Tiggy Delivery Corp (2021-10 – 2022-06)
Conducted full cycle recruitment and hiring processes, maintained HR documentation, and analyzed hiring trends to drive organizational growth.
- Interviewing potential applicants regarding their skills, experience and education
- Informing applicants about position details, including working conditions, benefits and duties as per company standards
- Hiring or referring qualified applicants to the hiring manager
- Maintain and update human resource documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
- Maintain communication with applicants and hiring managers throughout the recruitment lifecycle
- Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resource management system software
- Utilized web-based technology and social media to analyze hiring trends, leading to an 11% increase in organizational growth through strategic recruitment initiatives
Senior Recruitment/Onboarding Specialist at Skip The Dishes (2018-10 – 2021-10)
Led comprehensive recruitment and onboarding initiatives for restaurant and courier partners, implemented HR systems, trained junior recruiters, and enhanced workplace culture resulting in 15% decrease in employee turnover.
- Led initiatives to enhance positive workplace culture, resulting in a 15% decrease in employee turnover, as reflected in HR metrics. Boosted morale and productivity within the company
- Guide restaurant/partners through account setup, verifying documentation, and troubleshooting initial technical issues
- Assist with setup tasks like configuring restaurant profiles, menu integration, tablet/point-of-sale system setup, banking/payment details, and operational preferences
- Provide training and support to restaurant staff on using the Skip app, managing orders, handling delivery handoffs, and optimizing their presence on the platform
- Screen, interview, qualify and complete full cycle onboarding for new hires and partners
- Conduct interviews with candidates using behavioral questions and S.T.A.R (Situation, Task, Action, Result) method
- Facilitate orientation and maintain a positive relationship with partnered couriers and restaurants
- Trained in strategic planning, recruitment, organizational goal setting and leadership development
- Responsible for training junior recruiters, tracking recording and reporting their performance using KPI metrics
- Developed and implemented office management system, including comprehensive recruiting and customer database management systems, peer to peer network and subsequent policies to increase efficiencies of onboarding cycle
- Expanded recruiting strategies to include outreach efforts to attract culturally diverse candidates to the courier network pipeline
- Coordinate networking events for interactive professional groups on and off site as a means to increase talent pipeline
Sales Associate at G By Guess (2017-11 – 2019-12)
Provided customer service, managed sales operations, inventory management, and merchandising to drive sales performance and customer satisfaction.
- Conferred with management officials to develop methods and procedures to increase sales, expand markets, and promote Guess products
- Greeted customers, responding to questions, improving engagement with merchandise and products
- Prepared sales and inventory reports for management and budget departments
- Analyzed details of sales territories to assess their growth potential and set quotas
- Operated cash registers, managing financial transactions, and balancing end of day cash transactions
- Listened to and resolved customer complaints regarding services
- Piloted visual merchandising experiments to highlight seasonal lines, driving noticeable increases in customer dwell time and product discovery
- Partnered with regional buyers to rotate stock assortments, improving assortment relevance and supporting steadier sales performance
- Monitored sales patterns and customer feedback to identify underperforming SKUs, enabling targeted promotions that produced marked gains
- Maintained organized inventory records and executed cycle counts to reduce shrinkage risk and ensure shelf availability
