Thabo Chindomu

HR/Onboarding and Sales Expert with 8+ years of combined HR and sales experience driving talent acquisition, onboarding, and revenue growth. Proficient with ATS and HR systems (Workday, BambooHR, Dayforce), SaaS tools, and CRM processes, leveraging data analysis and process improvements to boost recruitment effectiveness and sales conversion. Strengths include building high performing teams, streamlining onboarding, designing targeted outreach and upsell strategies, and improving cross functional communication to enhance retention and customer satisfaction; seeks to align people strategies with measurable business outcomes.

Sales Consultant at Myers Cadillac (2025-03 – 2026-02)

Managed daily front-office operations, customer interactions, financial transactions, and sales strategies to drive revenue and customer satisfaction.

• Managed daily front-office operations to maintain organized workflows and support cross-department efficiency
• Handled customer interactions and phone inquiries to improve first-contact satisfaction and referral potential
• Processed financial transactions and reconciled deposits to ensure accurate accounts and timely payments
• Analyzed customer inquiries to identify trends, enhancing service delivery and informing management strategies for better engagement
• Coordinated with sales and service teams to synchronize operations, resulting in improved communication and workflow efficiency
• Cultivated strong client relationships through active listening, fostering trust and loyalty that enhanced repeat business opportunities
• Executed targeted sales strategies, driving substantial improvements in monthly revenue
• Negotiated vehicle packages and financing options with customers, improving closing efficiency and strengthening buyer confidence during purchase decisions
• Introduced targeted digital follow-up workflows to nurture leads post showroom visit, producing steadier conversion momentum without adding manual workload
• Conducted product demonstrations and detailed feature comparisons to clarify value propositions, helping customers select the best fit vehicle with confidence

Inside Sales Representative at The Bradford Exchange (2022-08 – 2025-03)

Managed inbound and outbound sales operations, customer relationships, CRM management, and team training to exceed sales targets and improve conversion metrics.

• Managed inbound and outbound sales calls and closed orders with accurate product recommendations and clear pricing
• Exceeded monthly sales targets by achieving measurable results through follow-up and objection handling
• Maintained CRM records with timely updates to improve lead conversion and team visibility
• Resolved customer issues by coordinating with fulfillment and support to reduce repeat inquiries
• Trained junior peers on effective phone techniques to improve team closing consistency
• Executed targeted outreach strategies to boost lead generation, resulting in measurable improvements in sales pipeline and client engagement
• Designed targeted upsell scripts for repeat customers, improving average order value through consultative recommendations and tailored product bundles
• Partnered with fulfillment and product teams to clarify stock availability, reducing order cancellations and strengthening customer trust through transparent communication
• Monitored call patterns and customer objections to refine pitch sequencing, enabling more effective handling of common barriers and noticeable improvements in close quality
• Led targeted outreach campaigns for dormant accounts, re-engaging clients with personalized offers and reactivating business through focused relationship management
• Coached newer reps with role-play and live call shadowing, accelerating skill development and fostering a dependable team culture during peak periods

Recruitment Specialist at Tiggy Delivery Corp (2021-10 – 2022-06)

Conducted full cycle recruitment and hiring processes, maintained HR documentation, and analyzed hiring trends to drive organizational growth.

• Interviewing potential applicants regarding their skills, experience and education
• Informing applicants about position details, including working conditions, benefits and duties as per company standards
• Hiring or referring qualified applicants to the hiring manager
• Maintain and update human resource documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
• Maintain communication with applicants and hiring managers throughout the recruitment lifecycle
• Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resource management system software
• Utilized web-based technology and social media to analyze hiring trends, leading to an 11% increase in organizational growth through strategic recruitment initiatives

Senior Recruitment/Onboarding Specialist at Skip The Dishes (2018-10 – 2021-10)

Led comprehensive recruitment and onboarding initiatives for restaurant and courier partners, implemented HR systems, trained junior recruiters, and enhanced workplace culture resulting in 15% decrease in employee turnover.

• Led initiatives to enhance positive workplace culture, resulting in a 15% decrease in employee turnover, as reflected in HR metrics. Boosted morale and productivity within the company
• Guide restaurant/partners through account setup, verifying documentation, and troubleshooting initial technical issues
• Assist with setup tasks like configuring restaurant profiles, menu integration, tablet/point-of-sale system setup, banking/payment details, and operational preferences
• Provide training and support to restaurant staff on using the Skip app, managing orders, handling delivery handoffs, and optimizing their presence on the platform
• Screen, interview, qualify and complete full cycle onboarding for new hires and partners
• Conduct interviews with candidates using behavioral questions and S.T.A.R (Situation, Task, Action, Result) method
• Facilitate orientation and maintain a positive relationship with partnered couriers and restaurants
• Trained in strategic planning, recruitment, organizational goal setting and leadership development
• Responsible for training junior recruiters, tracking recording and reporting their performance using KPI metrics
• Developed and implemented office management system, including comprehensive recruiting and customer database management systems, peer to peer network and subsequent policies to increase efficiencies of onboarding cycle
• Expanded recruiting strategies to include outreach efforts to attract culturally diverse candidates to the courier network pipeline
• Coordinate networking events for interactive professional groups on and off site as a means to increase talent pipeline

Sales Associate at G By Guess (2017-11 – 2019-12)

Provided customer service, managed sales operations, inventory management, and merchandising to drive sales performance and customer satisfaction.

• Conferred with management officials to develop methods and procedures to increase sales, expand markets, and promote Guess products
• Greeted customers, responding to questions, improving engagement with merchandise and products
• Prepared sales and inventory reports for management and budget departments
• Analyzed details of sales territories to assess their growth potential and set quotas
• Operated cash registers, managing financial transactions, and balancing end of day cash transactions
• Listened to and resolved customer complaints regarding services
• Piloted visual merchandising experiments to highlight seasonal lines, driving noticeable increases in customer dwell time and product discovery
• Partnered with regional buyers to rotate stock assortments, improving assortment relevance and supporting steadier sales performance
• Monitored sales patterns and customer feedback to identify underperforming SKUs, enabling targeted promotions that produced marked gains
• Maintained organized inventory records and executed cycle counts to reduce shrinkage risk and ensure shelf availability

Diploma in Business Management – University of Manitoba (2015-01 – 2016-12)