Retail Manager
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Results-oriented and customer-obsessed retail leader with 5+ years of experience driving profitable sales, building inclusive high-performance teams, and delivering seamless in-store customer experiences. Proven ability to translate brand vision into operational excellence while exceeding KPIs, managing budgets, and optimizing productivity. Passionate about fostering a culture of accountability, community engagement, and innovation. Eager to bring strategic leadership, strong business acumen, and fashion-forward insight to the brand I work with.
Customer operations and engagement strategy, Sales forecasting and KPI management, P&L responsibility and budget oversight, Talent sourcing and team development, Visual merchandising and brand representation, Strategic scheduling and labor optimization, Conflict resolution and service recovery, Inclusive leadership and coaching, Omni-channel retail and inventory execution, SOP implementation and operational compliance
Laura Canada – Brampto, ON
March 2023 – Present
Lead daily store operations in alignment with business goals, delivering a 15%
YoY increase in repeat sales and loyalty program enrollment.
Coach and mentor a high-performing team of 20+ to exceed service and sales expectations using KPI-based performance feedback.
Partner with cross-functional teams to execute community-driven marketing events, enhancing brand presence and customer engagement.
Analyze business trends and customer insights to implement service improvements and action plans.
Ensure consistent compliance with brand SOPs, visual standards, and customer-first culture.
Guess Canada – Mississauga, ON
January 2022 – February 2023
Supported all aspects of operations, including scheduling, visual merchandising,
and inventory control, to drive 110% of target sales quarterly.
Oversaw budgeted labor planning and team performance, improving productivity by 12%.
Spearheaded associate onboarding and continuous development programs to build internal talent pipelines.
Acted as Store Manager during leadership gaps, maintaining operational excellence and sales continuity.
Enhanced community involvement through local partnership events and customer outreach initiatives.
Tommy Hilfiger – Brampton, ON
May 2021 – December 2021
Delivered exceptional service and product recommendations in alignment with brand voice and seasonal trends.
Contributed to consistent team performance and storewide achievement of sales goals.
Maintained accurate stock levels through inventory participation and back-of-house organization.
Supported omni-channel strategies, including online order fulfillment and in-store pickup.
Results-oriented and customer-obsessed retail leader with 3+ years of experience driving profitable sales, building inclusive high-performance teams, and delivering seamless in-store customer experiences. Proven ability to translate brand vision into operational excellence while exceeding KPIs, managing budgets, and optimizing productivity. Passionate about fostering a culture of accountability, community engagement, and innovation. Eager to bring strategic leadership, strong business acumen, and fashion-forward insight to the brand I work with.
Customer operations and engagement strategy, Sales forecasting and KPI management, P&L responsibility and budget oversight, Talent sourcing and team development, Visual merchandising and brand representation, Strategic scheduling and labor optimization, Conflict resolution and service recovery, Inclusive leadership and coaching, Omni-channel retail and inventory execution, SOP implementation and operational compliance
Laura Canada – Brampto, ON
March 2023 – Present
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Lead daily store operations in alignment with business goals, delivering a 15%
YoY increase in repeat sales and loyalty program enrollment.
Coach and mentor a high-performing team of 20+ to exceed service and sales expectations using KPI-based performance feedback.
Partner with cross-functional teams to execute community-driven marketing events, enhancing brand presence and customer engagement.●
●
Analyze business trends and customer insights to implement service improvements and action plans.
Ensure consistent compliance with brand SOPs, visual standards, and customer-first culture.
Guess Canada – Mississauga, ON
January 2022 – February 2023
●
●
●
●
●
Supported all aspects of operations, including scheduling, visual merchandising,
and inventory control, to drive 110% of target sales quarterly.
Oversaw budgeted labor planning and team performance, improving productivity by 12%.
Spearheaded associate onboarding and continuous development programs to build internal talent pipelines.
Acted as Store Manager during leadership gaps, maintaining operational excellence and sales continuity.
Enhanced community involvement through local partnership events and customer outreach initiatives.
Tommy Hilfiger – Brampton, ON
May 2021 – December 2021
●
●
●
●
Delivered exceptional service and product recommendations in alignment with brand voice and seasonal trends.
Contributed to consistent team performance and storewide achievement of sales goals.
Maintained accurate stock levels through inventory participation and back-of-house organization.
Supported omni-channel strategies, including online order fulfillment and in-store pickup.
Masters in Business.
