Theodora Stathoudakis

5 years of experience in High-End & luxury hotel environments, specializing in concierge services, front office operations, and personalized guest experiences. Recognized for rapidly advancing within roles through strong performance and a results-driven mindset. Known for upselling room categories and curated add-ons (romance/weekend packages), building strong local networks, and delivering personalized itineraries that elevate guest satisfaction & hotel revenue.

Awarded

Employee of the Year (2024) after joining Hotel William Gray in 2023; demonstrating fast learning, leadership potential, coachability, and a strong commitment to professional growth.

Concierge - Hotel William Gray - Montreal, QC

(2023-11)

• Promoted to Concierge role (November 2024) in recognition of outstanding performance, guest feedback, and operational excellence while continuing to support front desk responsibilities.
• Deliver high-level concierge services in a luxury boutique hotel, providing tailor-made itineraries, curated weekend experiences, and personalized recommendations based on guest preferences.
• Leverage strong city-wide networking with restaurants, venues, event organizers, and service providers to secure priority reservations and exclusive experiences for guests.
• Coordinate restaurant, spa, transportation, and entertainment reservations while managing last-minute and high-pressure requests with discretion and efficiency.

Front Desk Agent - Hotel William Gray - Montreal, QC

(2023-10 - 2023-11)

• Delivered full front office operations including check-in/check-out, room assignments, billing, and payment processing using Opera PMS.
• Consistently identified opportunities to upsell premium room categories and hotel packages, enhancing guest experience while driving incremental revenue.
• Recognized as Employee of the Year (2024) for exceptional performance, professionalism, and contribution to guest satisfaction after less than two years with the property.
• Trained and mentored two new hires, supporting onboarding, system training, and service standards while acting as a reliable peer resource.
• Collaborated closely with concierge, housekeeping, valet, and F&B teams to support daily operations and resolve guest concerns efficiently.

Front Desk Agent - Hotel Le Cantlie Suites - Montreal, QC

(2022 - 2023)

• Maintained accuracy in reservations, profiles, and billing through Opera PMS.
• Oversaw arrivals, departures, and reservation modifications in a busy hotel environment.
• Assisted guests with hotel services, local recommendations, and general inquiries.

Front Desk Agent - Le St-Martin Hôtel & Suites Laval - Montreal, QC

(2020 - 2022)

• Delivered consistent front desk support, managing guest check-ins, check-outs, and payment processing.
• Ensured reservation accuracy while supporting daily operational needs.
• Built rapport with guests to enhance satisfaction and encourage repeat stays.

DEC - Hotel Management - Lasalle College (2020 - 2023)