Thiziri Alane

Hospitality professional with experience in luxury hotels and full-service operations. Skilled in front desk operations, guest relations, OPERA PMS, and delivering exceptional customer service.

Front Desk Agent - Clarion Lakeside Inn & Conference Centre - Canada

(2025-01)

• Manage daily front desk operations efficiently and professionally.
• Provide outstanding customer service to guests.
• Oversee reservations and ensure smooth check-in and check-out procedures.
• Supervise reservations and ensure smooth guest arrival and departure procedures.

Front Desk Agent - Renaissance Tlemcen Hotel by Marriott - Algeria

(2023-01 - 2025-12)

• Top Performer 2024 (Top Enrollment, Top Chatter, Top GSS Mention).
• Managed daily front desk operations and provided high-quality service to guests.
• Handled reservations, payments, invoicing, and guest requests with accuracy.
• Ensured guest satisfaction through proactive communication and problem solving.

Banking Operations Intern - Regional Operations Group, Tizi Ouzou - Algeria

(2022-01 - 2022-12)

• Gained hands-on experience in banking operations, customer service, and financial procedures.

Master's Degree - Banking Management - Mouloud Mammeri University of Tizi Ouzou (2022)

Bachelor's Degree - Business Management - Mouloud Mammeri University of Tizi Ouzou (2019)