Inventory Controller / ERP Systems Coordinator / Yard Incharge - Colonial Countertops - Surrey, BC
(2023-05)
- Oversee receiving, storage, and material flow for production operations; introduced a cycle-count process that improved stock accuracy by 15% and keeps inventory value consistently under control.
- Serve as IT Help Desk support for all branch purchase departments within the Epicor ERP system — troubleshooting issues, guiding staff through system processes, and ensuring accurate data entry across locations.
- Process inter-branch inventory transfers using Transfer Orders in Epicor, ensuring accurate movement records and timely delivery of materials to all branch locations.
- Issue materials to the production unit on request, tracking all movements within Epicor to maintain real-time inventory accuracy.
- Coordinate with suppliers and internal departments proactively to prevent stock shortages and production delays; generate KPI reports to support forecasting and planning.
- Perform daily forklift operational checks and maintain a safe, organized storage yard for efficient material retrieval and handling.
Forklift Operator - Neovia Logistics / Samsung SDS - Surrey, BC
(2021-05 - 2023-04)
- Supported full warehouse cycle: receiving, put-away, order picking, packing, and shipping with consistently high order accuracy.
- Entered receiving data against purchase orders in the warehouse management system; printed and processed inventory put-away lists.
- Organized materials to optimize production flow and reduce retrieval time.
Custodian - Burnaby School District - Burnaby, BC
(2019-06)
- Maintained building security, performed safety inspections, and responded swiftly to emergency situations such as flooding or spills.
- Operated industrial equipment (floor buffers, pressure washers, carpet cleaners, snow blowers) safely and in compliance with health and safety regulations.
Operations Manager - A&W Restaurants - British Columbia
(2016-06 - 2019-05)
- Drove a 25% increase in sales across multiple locations by implementing targeted business strategies and expanding into new markets.
- Coached restaurant management teams in controlling key variable costs (food, labour, and controllables) to improve profitability.
- Led recruitment, training, delegation, and performance management processes to build high-performing operations teams.
- Ensured industry-leading guest experience standards as measured by Brand Compliance Reports and Guest Connect metrics.
Assistant General Manager - Denny's Restaurant - British Columbia
(2014-08 - 2016-06)
- Held full P&L accountability including budgeting, NOP, food cost, labour cost, and inventory management for a high-volume location.
- Directed hiring, scheduling, training, and performance management for a large front- and back-of-house team.
- Maintained SOP, OSAT, BPR, and Pride Review compliance; assisted district manager with weekly and monthly reporting.
Restaurant Manager - Freshslice Pizza - West Vancouver, BC
(2014-01 - 2014-07)
- Managed daily operations, food quality, inventory, purchasing, and P&L for a standalone quick-service location.
- Supervised and trained staff in food handling, customer service, and safety protocols.
Commissary Manager - Jubilant FoodWorks Ltd (Domino's India) - Bangalore, India
(2011-07 - 2013-12)
- Led large-scale food production and distribution hub supplying multiple Domino's regional stores with zero unplanned supply interruptions.
- Maintained the highest HACCP, food safety, and quality standards across all production lines.
- Managed KPIs, MIS reporting, vendor negotiations, inventory control, and warehouse dispatching.
Operations Manager - Al-Suwaiket Trading & Contracting - Saudi Arabia
(2007-06 - 2011-05)
- Spearheaded full operational oversight of a 300-person property including housekeeping, front office, and food & beverage departments.
- Designed and implemented systems, processes, and procedures to improve operational efficiency and ensure regulatory compliance.
- Oversaw financial management, budget planning, accounting, and payroll.
Senior Operations Manager - Hotel Surabi International - Vellore, India
(2004-01 - 2007-05)
- Directed and mentored a team of 120 staff across multiple outlets, establishing a culture of quality and customer-first service.
- Led annual budget planning by department based on forecasted sales volumes; established short- and long-term operational goals.
- Resolved escalated customer issues and contributed to policy and procedure development.
Regional Operations Manager - Pizza Corner India Pvt. Ltd. - Southern India — 25 Outlets
(1999-06 - 2003-12)
- Oversaw regional operations across 25 outlets, including routine safety inspections, vendor negotiations, and operational improvements.
- Developed and implemented regional policies and procedures to maximize productivity; monitored KPIs and addressed performance gaps.
- Assisted department heads with project planning and organized conferences/workshops to improve operational practices across the region.
