Thomas Fleming

Leader with more than fifteen years experience in IT operations spanning telecommunications and legal organizations.

My experience as a Senior Business Analyst is complemented by my Lean Six Sigma Green Belt certification, ensuring a rigorous, analytical approach to problem-solving and process improvement. Within teams, collaboration is key; I am committed to fostering environments that harness diverse perspectives to drive innovation and operational excellence.

Senior Planning Analyst 2023-2024

Coordination of cross-functional teams to optimize strategic value of newly acquired  companies and divestments of non-core business units

Key projects: 

• Acquistions

1. Shaw Communications

2. Comwave Networks

Key Contributions

• Gather, organize and synthesize data across business units for use in integration and divestment related activities
• Facilitate weekly operational steerco meetings of senior leadership team

Senior Business Analyst 2017-2023

Operationalize new product introductions (NPIs) across business units, manage national  technology migrations, develop and implement operational improvement initiatives

Key projects: 

• NPIs

1. Hospitality platform enabling secure in-room WiFi and TV casting

2. Analytics solution enabling customer insights and targeted marketing

3. Cellular backup device enabling internet redundancy

• Technology migrations

1. National SIM swap initiatives to transition to new carrier partners

2. National network node upgrades enabling enhanced broadband services

3. Periodic product refreshes of WiFi and networking platforms

• Operational improvements

1. Customer billing system migration

2. Automation of process to temporarily suspend customer services

Key Contributions

• Facilitate stakeholder interviews, workshops, and time motion studies
• Analyze current state processes and collaboratively design future state processes for sales enablement, field tech installation, billing, reporting, support, repairs,

customer base management, and other impacted business teams

• Test systems and products with cross-functional teams, vendor partners and pilot customers, analyzing results and implementing refinements
• Create technical and marketing documentation, interactive training and communications strategies for product launches and change initiatives

Business Systems Analyst 2013-2015

Manage mission-critical legal platforms for firm's global offices, including facilitation of  change management initiatives to mitigate service disruptions

Key contributions

• Accountable for the efficient operation of the firm's CRM and document management systems
• Facilitate global Windows 7 migration, implement phased upgrades including testing of hundreds of applications
• Manage QC of mobile legal applications impacted by iOS and Android operating system updates

Technology Supervisor / eDiscovery Specialist 2007-2013

Supervise technology team responsible for supporting legal staff, act as subject matter  expert for eDiscovery and legal technology platforms

Key contributions

• Contribute to development and testing of technology platforms
• Develop dynamic eDiscovery platform workflows for litigation teams
• Develop audiovisual and written training resources for firm's online knowledge portal

Juris Doctor, CSU|Law, Cleveland, Ohio

Bachelor of Arts - Political Science, The Ohio State University, Columbus, Ohio