Thy Ngo

Process Owner for Factory Acceptance Testing (FAT) of large-scale fuel cell systems and stacks to ensured internal standards, customer requirements, and regulatory specifications.

Led process engineering activities: testing, commissioning readiness, and operational training and troubleshoot NCRs/QCRs to support Quality investigation Troubleshot and resolved performance discrepancies by root cause analysis across product lines and test stations to restore full production capacity

Manufacturing Engineer - Ballard Power Systems - Canada

(2024-03)

• Process Owner for Factory Acceptance Testing (FAT) of large-scale fuel cell systems and stacks to ensured internal standards, customer requirements, and regulatory specifications.
• Led process engineering activities: testing, commissioning readiness, and operational training and troubleshoot NCRs/QCRs to support Quality investigation
• Troubleshot and resolved performance discrepancies by root cause analysis across product lines and test stations to restore full production capacity
• Successfully developed and implemented vacuum degassing process improvements, resulting in a 20% reduction in system test cycle times
• Engineered and delivered the development of a new product (FCwave & HPCM) FAT protocol, projected to drive approximately 40% of corporate 2025 revenue, facilitating program scalability and compliance with the DNV standard.
• Achieved an 85% reduction in hydrogen consumption, labor hours, and cycle time, leading to $400K in annual cost savings compared to legacy processes.
• Authored critical controls integration with PLC logic, ensuring system interoperability and eliminating integration risk during commissioning
• Maintained alignment across cross-functional teams (across engineering, operations, facilities) providing leadership with transparent risk visibility that enabled proactive decision-making throughout the project lifecycle.
• Authored and maintained comprehensive process engineering deliverables such as Process Plans, Work Instructions, Control Plans, PFMEAs, PHAs documentation using Agile and Oracle.

Laboratory Analyst - ALS Limited Geochemistry - Canada

(2021-09 - 2023-09)

• Optimized ICP-MS operations by adjusting gas flow and temperature, cutting analytical errors by 20% and improving lab productivity by 15%.
• Streamlined rush sample processing workflow, reducing turnaround time by 30% and ensuring on-time delivery to customers.
• Developed Excel automation tools for daily production tracking and QC checks, improving accuracy versus manual methods.
• Trained and mentored 10 analysts on QC troubleshooting and SOP compliance, standardizing department operations.
• Validated and approved 200+ work orders per week, ensuring compliance with customer and regulatory specifications.

Bachelor of Engineer - Chemical Engineering - Illinois Institute of Technology (2020-05)

Bachelor of Science - Chemistry; Minor: Mathematics - Dominican University (2020-05)

Graduate Program in Management - Green Business Management and Sustainability - Kwantlen Polytechnic University (2022-05)