Tina Huang

Oversaw all daily store operations including sales, inventory management, staff supervision Led recruitment, onboarding, and training initiatives to improve team productivity and standards Strong customer relationships through personalized service, increasing customer retention

Store Manager at Utopia Fashionista (2018-01 – 2026-12)

• Oversaw all daily store operations including sales, inventory management, staff supervision
• Led recruitment, onboarding, and training initiatives to improve team productivity and standards
• Strong customer relationships through personalized service, increasing customer retention

Server / Team Leader at A Point Steak Restaurant (2017-01 – 2025-12)

• Delivered high-quality customer service in a fast-paced fine dining environment
• Managed reservations and guest flow to optimize seating efficiency and customer satisfaction
• Resolved customer concerns professionally while maintaining a positive dining experience

Summer Camp Manager / Counsellor at Rainbow School Summer Camps (2023-01 – 2026-12)

• Planned and supervised daily camp programs and activities for children /teens
• Led and supported camp staff, providing guidance, scheduling, and team coordination
• Communicated with parents regarding camper progress, activities, and concerns

Assistant Store Manager at RW & CO. (2013-01 – 2016-12)

• Managed daily store operations to ensure smooth workflow and high customer satisfaction
• Supervised, trained, and coached staff to improve performance and achieve sales goals
• Handled escalated customer concerns while maintaining company service standards
• Assisted with inventory control, merchandising, and visual presentation strategies

Keyholder / Team Lead at Claire's (2011-01 – 2014-12)

• Led store operations and team performance to consistently achieve sales targets
• Trained employees in customer service, sales techniques, and product knowledge
• Managed staff scheduling, payroll, and inventory control processes
• Addressed customer concerns promptly to strengthen customer loyalty and satisfaction

Customer Service Representative at Vancouver 2010 Winter Olympics (2010-01 – 2010-12)

• Assisted international visitors with directions, event information, and general inquiries
• Managed high-volume customer interactions in a dynamic and fast-paced environment
• Delivered friendly and efficient service, contributing to positive visitor experiences