Store Manager at Utopia Fashionista (2018-01 – 2026-12)
- Oversaw all daily store operations including sales, inventory management, staff supervision
- Led recruitment, onboarding, and training initiatives to improve team productivity and standards
- Strong customer relationships through personalized service, increasing customer retention
Server / Team Leader at A Point Steak Restaurant (2017-01 – 2025-12)
- Delivered high-quality customer service in a fast-paced fine dining environment
- Managed reservations and guest flow to optimize seating efficiency and customer satisfaction
- Resolved customer concerns professionally while maintaining a positive dining experience
Summer Camp Manager / Counsellor at Rainbow School Summer Camps (2023-01 – 2026-12)
- Planned and supervised daily camp programs and activities for children /teens
- Led and supported camp staff, providing guidance, scheduling, and team coordination
- Communicated with parents regarding camper progress, activities, and concerns
Assistant Store Manager at RW & CO. (2013-01 – 2016-12)
- Managed daily store operations to ensure smooth workflow and high customer satisfaction
- Supervised, trained, and coached staff to improve performance and achieve sales goals
- Handled escalated customer concerns while maintaining company service standards
- Assisted with inventory control, merchandising, and visual presentation strategies
Keyholder / Team Lead at Claire's (2011-01 – 2014-12)
- Led store operations and team performance to consistently achieve sales targets
- Trained employees in customer service, sales techniques, and product knowledge
- Managed staff scheduling, payroll, and inventory control processes
- Addressed customer concerns promptly to strengthen customer loyalty and satisfaction
Customer Service Representative at Vancouver 2010 Winter Olympics (2010-01 – 2010-12)
- Assisted international visitors with directions, event information, and general inquiries
- Managed high-volume customer interactions in a dynamic and fast-paced environment
- Delivered friendly and efficient service, contributing to positive visitor experiences
