Tina Williams
Personal Support worker/ Office Administration
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About
I work well in a team or individual setting.
Experience
JANUARY 2018 HEALTH CARE TECHNICIAN VON
▪ Specialized personal support to our palliative clients under the constant direction of a Registered Nurse, Directing
▪ Provide specialized personal support to our medically complex clients under the constant direction of a Registered Nurse Directing
▪ Assist residents with mobility, positioning, lifts and transfers
▪ Assisting residents with feeding
▪ Assist residents with personal care and activities of daily living
May 2016 Personal Support Worker Riverview Gardens
▪ Assist residents with personal care and activities of daily living
▪ Assist residents with mobility, positioning, lifts and transfers
▪ Dressing, Grooming and bathing
▪ Assisting residents with feeding
▪ Provide cognitive, social and/or emotional support to the client
May 2013-May 2016 Personal Support Worker Care Partners
▪ Assisting with activities of daily living such as personal care
▪ Assistance with household tasks, respite care, medication assist, special functions
▪ Provide cognitive, social and/or emotional support to the client
▪ Assist client with mobility, positioning, lifts and transfers
▪ End of life and palliative care
November 2005- May 2012 Customer Service Representative Transcom
▪ Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues
▪ Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
▪ Diagnose and resolve technical problems encountered by customers
▪ Document customer records with log of problems and solutions for use by other Technical Support Representatives
▪ Thoroughly document customer interactions and escalate potential service issues
▪ Deliver exceptional customer experience while staying within our support scope guidelines
Education
▪ Office Administration/ Algonquin College 2024
▪ Personal Support Worker/ St Clair College 2013
▪ Adult Education Diploma April 2012
