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Todd Charlick

Appliance Technical Support Agent/Rep

Talent
Mississauga, OntarioMember since September 15, 2023
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About

Accomplishments in the past have included development and implementation of In-House, On Site and Remote Training Modules, Extended Warranty Programs, Preventative Maintenance Programs and Critical Parts Matrices for both on-truck and warehouse stock, working with engineering departments on new product development and launches as well as field upgrades to existing equipment. I am a Strategic Customer focused service individual with 25 + years in-depth knowledge of the Food Service equipment industry including close engagement with Service Providers and National Chain Account customers such as Tim Hortons, Burger King, A&W, Wendy’s, Subway. As well experience engaging Hollywood Personal and Celebrity Chefs.

My experience while working with some of Canada’s largest food equipment manufacturers, as service manager with a 3rd party repair provider has provided me with a unique insight on the day-to-day operations and challenges that arise. I have learned to expect the unexpected.

At your convenience, please contact me at the telephone number above in the event a position becomes available. I’m certain that my experience and background would make me a good candidate. I welcome the opportunity to further discuss my qualifications, additional certifications and training that I have

Strengths

  • Work Ethic
  • Technical Projects
  • Communication
  • Relationship Management
  • Interpersonal and Negotiation Skills
  • Experienced Speaker & Presentation Skills

Specialties

  • Customer Service
  • Team Building
  • Interpersonal and Negotiation Skills
  • Training Development & Presentation
  • Internal & External Customer Relationship Management
  • Strong Analytical Background Enhanced with Solid Knowledge of MS office products.

Experience

My experience while working with some of Canada’s largest food equipment manufacturers, as service manager with a 3rd party repair provider has provided me with a unique insight on the day-to-day operations and challenges that arise. I have learned to expect the unexpected.

Education

TECHNICAL TRAINING

STEAMERS CONVECTION, PRESSURE AND PLC'S

STEAMERS, KETTLES, SKILLETS

DC ELECTRICS FOR MAINTENANCE TECHNICIANS

ELECTRCITY FOR MAINTENACE MECHANICS 1 & 2

ELECTRICITY FOR MAINTENANCE MECHANICS

GAS FOR MAINTENANCE MECHANICS

STEAM FOR MAINTENANCE MECHANICS

MASTER TECHNICIAN

FRYERS

MCDONALDS CLAMSHELL

AIR DECK OVENS

ICE MACHINES

DISHMACHINE UNDER COUNTER, HORIZONTAL, TEMPSTAR, GP, AJ SERIES

IMPINGER CONVEYOR OVEN

FRESH O MATIC

FUSION TOASTER

MERRYCHEF MICROWAVES & COMBINATION MICROWAVE OVENS

ELECTRIC & GAS OVENS

COMMUNICATION

HUMAN RESOURCES SELECTION

FINANCE & BUDGITING

ONTARIO BUSINESS DEVELOPMENT PROGRAM

HUMAN RELATIONS

FIRE PROVENTION TECHNOLOGY

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