Todd Charlick
Appliance Technical Support Agent/Rep
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About
Accomplishments in the past have included development and implementation of In-House, On Site and Remote Training Modules, Extended Warranty Programs, Preventative Maintenance Programs and Critical Parts Matrices for both on-truck and warehouse stock, working with engineering departments on new product development and launches as well as field upgrades to existing equipment. I am a Strategic Customer focused service individual with 25 + years in-depth knowledge of the Food Service equipment industry including close engagement with Service Providers and National Chain Account customers such as Tim Hortons, Burger King, A&W, Wendy’s, Subway. As well experience engaging Hollywood Personal and Celebrity Chefs.
My experience while working with some of Canada’s largest food equipment manufacturers, as service manager with a 3rd party repair provider has provided me with a unique insight on the day-to-day operations and challenges that arise. I have learned to expect the unexpected.
At your convenience, please contact me at the telephone number above in the event a position becomes available. I’m certain that my experience and background would make me a good candidate. I welcome the opportunity to further discuss my qualifications, additional certifications and training that I have
Strengths
- Work Ethic
- Technical Projects
- Communication
- Relationship Management
- Interpersonal and Negotiation Skills
- Experienced Speaker & Presentation Skills
Specialties
- Customer Service
- Team Building
- Interpersonal and Negotiation Skills
- Training Development & Presentation
- Internal & External Customer Relationship Management
- Strong Analytical Background Enhanced with Solid Knowledge of MS office products.
Experience
My experience while working with some of Canada’s largest food equipment manufacturers, as service manager with a 3rd party repair provider has provided me with a unique insight on the day-to-day operations and challenges that arise. I have learned to expect the unexpected.
Education
TECHNICAL TRAINING
STEAMERS CONVECTION, PRESSURE AND PLC'S
STEAMERS, KETTLES, SKILLETS
DC ELECTRICS FOR MAINTENANCE TECHNICIANS
ELECTRCITY FOR MAINTENACE MECHANICS 1 & 2
ELECTRICITY FOR MAINTENANCE MECHANICS
GAS FOR MAINTENANCE MECHANICS
STEAM FOR MAINTENANCE MECHANICS
MASTER TECHNICIAN
FRYERS
MCDONALDS CLAMSHELL
AIR DECK OVENS
ICE MACHINES
DISHMACHINE UNDER COUNTER, HORIZONTAL, TEMPSTAR, GP, AJ SERIES
IMPINGER CONVEYOR OVEN
FRESH O MATIC
FUSION TOASTER
MERRYCHEF MICROWAVES & COMBINATION MICROWAVE OVENS
ELECTRIC & GAS OVENS
COMMUNICATION
HUMAN RESOURCES SELECTION
FINANCE & BUDGITING