Tofik Tahir

Coordinating with Toronto Police: Working with a paid duty officer on a day-to-day basis. Providing information and assistance when police respond to incidents like theft, fraud, or disturbance.

Customer & Employee safety: Handling emergencies, diffusing conflicts, and ensuring a secure shopping environment.

Access Control: Managing store entry and exit points, ensuring only authorized personnel enter restricted area.

Security Professional at Logixx Apple Fusion – Apple Store (CF Toronto Eaton Centre) (2024-06 – Present)

• Coordinating with Toronto Police: Working with a paid duty officer on a day-to-day basis. Providing information and assistance when police respond to incidents like theft, fraud, or disturbance.
• Customer & Employee safety: Handling emergencies, diffusing conflicts, and ensuring a secure shopping environment.
• Access Control: Managing store entry and exit points, ensuring only authorized personnel enter restricted area.
• Crowd Control: Managing lines during product launches or busy hours to prevent overcrowding.
• Emergency Response: handling medical emergencies, fires, or security threats by following company protocols. Helping Law enforcement during medical emergencies, assaults, or other security concerns.
• Store Monitoring: Watching surveillance cameras, Patrolling the store, and keeping an eye on high-value products and monitoring for potential theft.
• De-escalation & Conflict Resolution: Handling disputes professionally to prevent situations from escalating before police intervention is required.
• Loss Prevention & Crime Reporting: Identifying potential shoplifters, fraud attempts, or organized retail crime and reporting them to the police when necessary.

Amazon Delivery Driver at Evk Logistics (2022-06 – 2024-11)

• Manage an average of up to 180 routes per day delivering to residential and business customers
• Ensure correct loading of the vehicle, recording of delivery information, unloading products in timely and safe manner
• Communicate with field dispatcher to provide on-route support for additional drivers
• Perform periodic vehicle maintenance, including safety checks and inspections before, during, and after delivery to ensure that loads are properly secured

Security Guard at Brookfield Place TD Canada Tower (2021-09 – 2022-02)

• Conducted full building and grounds patrols every hour to maintain compliance with and enforce property standards, rules, regulations, and investigate concerns
• Provided friendly and attentive customer service daily when opening common area to the public in the morning, greeting general public customers and staff
• Prepared detailed daily logs of shift activities i.e., noting irregularities such as equipment or property damage, theft, presence of unauthorized persons
• Patrolled and monitored premises in company vehicle, on bicycle and by foot for 12-hour shifts
• Responded to coded emergencies in a quick, calm and efficient manner in order de-escalate stressful situations
• Ensured the safety of personnel, property and general public in high-traffic areas

Production Machine Operator at Kruger Products (2019-05 – 2021-09)

• Collaborated with team of 8-10 colleagues to operate and optimize high speed equipment and technology, including cross-team support with maintenance and process support staff
• Prepared set-ups, adjustments and inspects all equipment prior to loading, complete required documentation for equipment that did not meet required specifications
• Determined and reported faults in equipment, including filling out hourly inspection sheets based on production quality
• Produced outputs with an emphasis on quality, completing all assigned quality checks and resolving/escalating any issues.
• Maintained housekeeping standards and tidy workspace i.e. ensure periodic clean-up of equipment and or other housekeeping requirements.
• Ensure sufficient supply of raw production materials daily to guarantee uninterrupted operation throughout 12-hour shifts

Sales Representative at Connect 6 Group Marketing Agency (2018-07 – 2018-11)

• Provided excellent customer service by listening and communicating honestly, and respectfully with different customers in order to educate clients on latest MasterCard promotions for Canadian Tire (CTS)
• Communicated and listened effectively with customers to understand their needs, offer solutions and resolve customer complaints in timely manner
• Entered and updated customer information in the database regularly
• Evaluated and assisted the client's needs by recommending goods based on the availability of the company's latest compatible products and services
• Supervised and led team of two technical staff representatives for large promotional multi-city Canadian Tire Store promotional campaigns: Brockville and Peterborough
• Consistently exceeded weekly targeted sales goals by 10-20%, ensuring continued customer retention and satisfaction
• Supported senior management by attending and assisting with in-person company deals, meetings and providing technical support as-needed
• Completed other assigned tasks on ad-hoc basis with accuracy and speed

Honours Certificate Diploma in Biotechnology – Durham College (2020-09 – 2023-06)