Toure Lamine
TECHNICAL SUPPORT ADVISOR
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About
Oversee daily hotel operations Manage and mobilize teams across various departments Ensure compliance with Comfort Inn quality standards
Experience
TECHNICAL SUPPORT ADVISOR - Vidéotron
(2024-10)
- Oversee daily hotel operations
- Manage and mobilize teams across various departments
- Ensure compliance with Comfort Inn quality standards
- Resolve customer issues and ensure their satisfaction
ASSISTANT GENERAL MANAGER - Hôtel Confort Inn
(2023-01 - 2024-12)
- Answer calls and diagnose technical issues
- Guide customers through troubleshooting their problems
- Follow up on cases with internal teams
- Provide personalized service focused on customer satisfaction
ACCOMMODATIONS MANAGER - Hôtel du domaine
(2023-01 - 2023-12)
- Schedule production and payroll processing
- Hire and support staff
- Customer relationship management
FRONT DESK SUPERVISOR - Hôtel du domaine
(2021-01 - 2023-12)
- Schedule production and payroll processing
- Hire and support staff
- Customer relationship management
SUPERVISOR AGENT - Bell Mobilité – Nordia Sherbrooke
(2019-01 - 2021-12)
- Best star award mention (6 months)
- Support for foreign agents
- Customer service and loyalty
Education
Training - Leadership - EFFEO (Alliance Conseil) (2023-01 - 2023-12)
Higher National Diploma - Commercial Unit Management - Institut Rousseau, Toulouse, France (2017-01 - 2017-12)
BAC Literature (equivalent to Secondary 5) - Literature - Lycée Charles de Gaulle, Ankara, Turquie (2015-01 - 2015-12)
