Toure Lamine

Oversee daily hotel operations Manage and mobilize teams across various departments Ensure compliance with Comfort Inn quality standards

TECHNICAL SUPPORT ADVISOR - Vidéotron

(2024-10)

• Oversee daily hotel operations
• Manage and mobilize teams across various departments
• Ensure compliance with Comfort Inn quality standards
• Resolve customer issues and ensure their satisfaction

ASSISTANT GENERAL MANAGER - Hôtel Confort Inn

(2023-01 - 2024-12)

• Answer calls and diagnose technical issues
• Guide customers through troubleshooting their problems
• Follow up on cases with internal teams
• Provide personalized service focused on customer satisfaction

ACCOMMODATIONS MANAGER - Hôtel du domaine

(2023-01 - 2023-12)

• Schedule production and payroll processing
• Hire and support staff
• Customer relationship management

FRONT DESK SUPERVISOR - Hôtel du domaine

(2021-01 - 2023-12)

• Schedule production and payroll processing
• Hire and support staff
• Customer relationship management

SUPERVISOR AGENT - Bell Mobilité – Nordia Sherbrooke

(2019-01 - 2021-12)

• Best star award mention (6 months)
• Support for foreign agents
• Customer service and loyalty

Training - Leadership - EFFEO (Alliance Conseil) (2023-01 - 2023-12)

Higher National Diploma - Commercial Unit Management - Institut Rousseau, Toulouse, France (2017-01 - 2017-12)

BAC Literature (equivalent to Secondary 5) - Literature - Lycée Charles de Gaulle, Ankara, Turquie (2015-01 - 2015-12)