Umaid

Ambitious university student pursuing a Bachelor of Information Technology with a specialization in networking and security at Ontario Tech University. Actively seeking roles in the tech industry, leveraging strong programming skills and a solid grasp of networking principles. Offers a business-focused and professional approach.

Customer Service Agent - Aristaz Inc - Ajax, Ontario

(2023-08)

• Proficiently communicated detailed information about Aristaz's comprehensive suite of IT services to clients, ensuring a thorough understanding of offerings.
• Established and maintained robust relationships with clients, serving as a primary point of contact for inquiries, feedback, and issue resolution.
• Implemented strategies to elevate the overall customer experience, contributing to increased client retention and loyalty.
• Addressed client queries and concerns promptly and effectively, demonstrating a commitment to resolving issues and delivering solutions.
• Worked closely with cross-functional teams to relay customer feedback and insights, facilitating continuous improvement in service delivery.
• Maintained accurate and comprehensive records of customer interactions, ensuring the availability of historical data for reference and analysis.

High Performance Compute for NextGen AI Intern - Kyndryl - Toronto, Ontario

(2025-05 - 2025-12)

• Collaborated with AI specialists to implement sustainable solutions for data centers.
• Delievered informative presentations and demos to internal and external clients on functions and operations of our sustainability advisor platform.
• Gained insight and knowledge on the business aspects of artificial intelligence as well as exposure to corporate lifestyle.
• Enhanced understanding of data centers and AI, effectively communicating this knowledge to clients.

Bachelor of Information Technology - Networking and Security - Ontario Tech University (2027-04)