Ushnish Chakravarty

A B.Tech Graduate in Computer Science with specialization in Data Analytics. Currently pursuing MS in Computer Science from Concordia University Montreal. I am an organized person, a reliable and committed team player, hard working who can able to manage personal and professional life and get work done.

PROFESSIONAL EXPERIENCE: Student Worker (Part Time Jobs)

Role: Customer ServiceRepresentative (December2022 - February 2023)

• Resolved customer problems via emails, telephone or social media and assisted with placement of orders, refunds, or exchanges.

• Meticulously handled itemized totals,prices, departments, and cash registeroperations while adhering to policies, ensuring accurate transactions and smooth checkouts.

Role:Technical Specialist

• Delivered instant solutions and guidance to customers, leveraging expertise in current Samsung technology for seamless setup of smartphones and tablets, while also providing personalized training to kick start creative projects in photography, video, and music.
• Fostered robust relationships with Samsung, aiding both new and existing owners with swift, effective support, while assessing needs, offering solutions, and collaborating with various teams when necessary.

Role: Security Consultant

• Patrolling Warehouses, Shopping Complexes and Gated Communities. As it was Covid Period and everything wore a deserted look, hence it was critical to have a strong monitoring system in place.
• Route Planning
• Delegation of Work and Rostering of Duties

EDUCATIONAL BACKGROUND:

• Pursuing Masters of Applied Computer Science, Concordia University, Montréal, QC, Canada : September 2023-present
• Bachelors of Technology, Computer Science and Engineering, SRM University, Chennai, TN, India : 2019-2023