Valentina Muñoz

Creative, empathetic, organized, and a great problem solver. I have experience in front desk positions where I gain expertise in customer service. Currently taking an international Business management diploma in Vancouver I am eager to seize a position as a receptionist, where I could bring my skills and help to maintain customer satisfaction and contribute to company success

Event-Based Stand Worker 2022 – Present

Squared Talent Team Vancouver, BC

• In charge of ensuring food service to patrons during games and events, able to work under pressure while offering excellent service
• Responsible for proper portion control, and cleanliness of each stand
• Maintain high standards of customer service during high-volume work shifts and fast-paced operations
• Store food in designated areas following wrapping, dating, food safety, and rotation procedures.

Front Desk Receptionist 2019 – 2020

Dental Clinic Dr. Luz Sheila Quiñones C. Bogotá, Colombia

• Welcomed patients to the clinic, confirmed appointments, responded to inquiries, helped with billing, and provided general information about dental procedures
• Troubleshot and escalated concerns as needed
• Directly reported to the dentist and organized daily activities in a professional manner.

Undergraduate Student Representative 2019 – 2021

Student Council at University of Los Andes Bogotá, Colombia

• Participated in the planning, coordination, and execution of events for about 500 students
• Coordinated and assisted all events hosted by the biomedical engineering department (e.j congress, conferences,

and other academic meetings)

• Delegated tasks to committee directors in order to optimize overall activities
• Set specific goals for projects to measure progress and evaluate end results.

Director of Academics and Creative Committee 2021

Student Council at University of Los Andes Bogotá, Colombia

• Mentored team members in learning and adopting creative leadership skills
• Managed direct reports’ performance by establishing goals with weekly or monthly follow-ups
• Led a group of over 15 people remotely creating content pieces such as Instagram stories, posts, and reels; templates for documents, forms, presentations, and logotypes
• Designed work that strongly communicated brand narrative, goals, and concepts

Director of Logistics Committee 2019 – 2021

Biomedical Engineering Student Council at University of Los Andes Bogotá, Colombia

• Started as co-director before seizing a director position after 6 months of employment
• Coordinated and assisted in organizing activities for more than 200 people such as parties, basketball and soccer tournaments, and celebrations of special days (Valentine’s day, Halloween, etc)

Diploma in International Business Management 2022 – 2023

Cornerstone International Community College of Canada Vancouver, BC

Bachelor of Science in Biomedical Engineering 2018 – 2022

University of Los Andes Bogotá, Colombia