Customer Service & Support Specialist
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I’m a customer service professional with over 20 years of experience helping people and solving problems with patience and care. I’m adaptable, tech-savvy, and passionate about creating positive experiences. Outside of work, I enjoy family time, the outdoors, gardening, and crafting.
Customer-focused professional with 20+ years of experience in phone, chat, and email support across technology, gaming, and consumer products. Skilled in technical troubleshooting, account management, and customer retention using tools like Zendesk, LiveChat, Slack, and Microsoft Teams. Known for problem-solving, adaptability, and delivering exceptional service that builds loyalty. Outside of work, I enjoy family time, the outdoors, gardening
Business/Bookkeeping Diploma – New Brunswick Community College (NBCC), 1985
