Operations Manager at Groupe Mach (2026-01 – Present)
Report directly to the Vice President of Operations on operational strategy, team structure, and process optimization initiatives.
- Lead recruitment, onboarding, training, coaching, performance management, and disciplinary processes for property coordinators.
- Conducted weekly team meetings to set priorities, align execution, and enhance operational efficiency.
- Established accountability structures and streamlined workflows using RACI methodologies and operational process optimization tools.
- Partner with the VP of Operations to structure property teams, align managers and coordinators, and optimize portfolio workload distribution.
- Lead operational projects including audits, process implementation, and organizational improvements.
- Oversee day-to-day operations for commercial properties, including tenant coordination, maintenance follow-up, vendors, and operational execution.
- Supported budgeting, managed chargebacks, coordinated contracts and suppliers, and facilitated operational planning initiatives.
Event Coordinator at Manina World (2022-06 – Present)
Coordinated corporate and experiential events for 50 to 400 guests, enhancing guest engagement and satisfaction.
- Assisted with creative development including moodboard presentations, entertainment concepts, lookbooks, and costume proposals.
- Coordinated artists, entertainers, suppliers, and production logistics throughout event planning and execution.
- Developed event schedules, show flows, production timelines, and setup/tear-down plans to ensure seamless execution.
- Supervised on-site operations during setup, live events, and teardown phases.
- Directed live event execution for events of 200+ guests, coordinating music, lighting, visuals, catering, entertainment, and operational flow.
- Worked closely with the Creative Director on operational, creative, and production-related tasks in fast-paced environments.
- Supported luxury and entertainment experiences, prioritizing guest experience and quality of execution.
Property Administrator at Groupe Mach (2024-09 – 2025-12)
Reported directly to the Director of Operations and managed day-to-day operations for a portfolio of commercial properties.
- Prepared property budgets aligned with vacancy rates and future vision.
- Coordinated rent collection processes to improve cash flow and reduce delinquencies.
- Conducted monthly property inspections and supervised maintenance, repairs, and supplier interventions to ensure property standards.
- Managed tenant relations and coordinated service requests to enhance tenant satisfaction and operational efficiency.
- Coordinated vendors and external contractors for maintenance, inspections.
- Participated in regional tendering processes for services including façade inspections, waste management, generator maintenance, and other building operations contracts.
- Trained and onboarded new coordinators on operational procedures, internal platforms, commercial lease basics, and property management processes.
- Maintained and administered emergency contact lists and operational documentation for the portfolio.
Property Coordinator at Groupe Mach (2021-10 – 2024-09)
Supported day-to-day operations of commercial property portfolios in collaboration with Property Managers.
- Managed tenant communications and service requests, ensuring timely responses to notices and insurance follow-ups.
- Coordinated maintenance operations with technicians and suppliers, enhancing collaboration with building security teams.
- Opened and tracked work orders in Yardi, including billable requests and maintenance follow-ups.
- Prepared purchase orders, adjusted POs following invoice reconciliation, and assisted with accrual tracking.
- Assisted with budget preparation and variance analysis, supporting accurate AR reporting and effective rent collection follow-ups.
- Coordinated supplier visits, service calls, inspections, tenders, and vendor contracts.
- Maintained operational records including contracts, tenant information, insurance documentation, inspection reports, and maintenance tracking.
Leasing Agent at Rakotta Apartments (2022-06 – 2022-09)
Coordinated and conducted evening and weekend apartment visits, enhancing accessibility for prospective tenants.
- Managed prospect communications, appointment scheduling, and leasing follow-ups.
- Guided potential tenants through rental process, addressing inquiries to facilitate informed leasing decisions.
- Maintained relationships with prospects through follow-up communications, fostering connections that supported apartment rentals.
- Supported leasing operations in a fast-paced residential environment.
Building Manager at Hazelview Properties (2020-02 – 2021-10)
Managed daily operations for a portfolio of 200+ residential apartments, ensuring service quality and operational efficiency.
- Coordinated apartment leasing activities including visits, tenant communications, lease signing, and renewals.
- Participated in the operational integration of a new residential building into the portfolio, supporting transition coordination and operational setup.
- Worked closely with the construction team on renovation-related coordination and unit readiness.
- Managed tenant relations, addressing complaints and following up on incidents and service requests to ensure tenant satisfaction.
- Supervised maintenance staff and reception operations, ensuring smooth daily operations and positive resident interactions.
- Coordinated service calls, maintenance scheduling, and building inspections.
- Assisted with rent collection and tenant account follow-ups.
- Ensured proper handling of operational incidents and maintained building standards and compliance.
Assistant Building Manager at Hazelview Properties (2019-02 – 2020-01)
Supported daily operations and administration of residential properties to ensure smooth functionality.
- Coordinated apartment leasing activities including visits, lease signings, renewals, lease transfers, and rent negotiations.
- Managed rent collection follow-ups and accounts receivable (AR) administration.
- Resolved tenant complaints and service requests, ensuring timely operational follow-ups and tenant satisfaction.
- Managed coordination of service calls and maintenance requests, enhancing response efficiency for tenant needs.
- Managed key coordination for tenants, contractors, and move-ins/move-outs.
- Conducted yearly apartment inspections and maintained tenant and operational documentation.
- Assisted with communication between tenants, maintenance teams, and property management.
- Supported overall building operations in a fast-paced residential environment.
