Valeriya Tabunenko

Operations and event management professional with 6+ years of experience in commercial and residential property management and 3+ years in corporate and experiential event coordination. Strong background in team leadership, process optimization, vendor coordination, budgeting, and high-pressure execution. Recognized for combining operational structure with creativity, fast decision-making, and strong leadership in dynamic environments. Open to relocate to Miami.

Operations Manager at Groupe Mach (2026-01 – Present)

Report directly to the Vice President of Operations on operational strategy, team structure, and process optimization initiatives.

• Lead recruitment, onboarding, training, coaching, performance management, and disciplinary processes for property coordinators.
• Conducted weekly team meetings to set priorities, align execution, and enhance operational efficiency.
• Established accountability structures and streamlined workflows using RACI methodologies and operational process optimization tools.
• Partner with the VP of Operations to structure property teams, align managers and coordinators, and optimize portfolio workload distribution.
• Lead operational projects including audits, process implementation, and organizational improvements.
• Oversee day-to-day operations for commercial properties, including tenant coordination, maintenance follow-up, vendors, and operational execution.
• Supported budgeting, managed chargebacks, coordinated contracts and suppliers, and facilitated operational planning initiatives.

Event Coordinator at Manina World (2022-06 – Present)

Coordinated corporate and experiential events for 50 to 400 guests, enhancing guest engagement and satisfaction.

• Assisted with creative development including moodboard presentations, entertainment concepts, lookbooks, and costume proposals.
• Coordinated artists, entertainers, suppliers, and production logistics throughout event planning and execution.
• Developed event schedules, show flows, production timelines, and setup/tear-down plans to ensure seamless execution.
• Supervised on-site operations during setup, live events, and teardown phases.
• Directed live event execution for events of 200+ guests, coordinating music, lighting, visuals, catering, entertainment, and operational flow.
• Worked closely with the Creative Director on operational, creative, and production-related tasks in fast-paced environments.
• Supported luxury and entertainment experiences, prioritizing guest experience and quality of execution.

Property Administrator at Groupe Mach (2024-09 – 2025-12)

Reported directly to the Director of Operations and managed day-to-day operations for a portfolio of commercial properties.

• Prepared property budgets aligned with vacancy rates and future vision.
• Coordinated rent collection processes to improve cash flow and reduce delinquencies.
• Conducted monthly property inspections and supervised maintenance, repairs, and supplier interventions to ensure property standards.
• Managed tenant relations and coordinated service requests to enhance tenant satisfaction and operational efficiency.
• Coordinated vendors and external contractors for maintenance, inspections.
• Participated in regional tendering processes for services including façade inspections, waste management, generator maintenance, and other building operations contracts.
• Trained and onboarded new coordinators on operational procedures, internal platforms, commercial lease basics, and property management processes.
• Maintained and administered emergency contact lists and operational documentation for the portfolio.

Property Coordinator at Groupe Mach (2021-10 – 2024-09)

Supported day-to-day operations of commercial property portfolios in collaboration with Property Managers.

• Managed tenant communications and service requests, ensuring timely responses to notices and insurance follow-ups.
• Coordinated maintenance operations with technicians and suppliers, enhancing collaboration with building security teams.
• Opened and tracked work orders in Yardi, including billable requests and maintenance follow-ups.
• Prepared purchase orders, adjusted POs following invoice reconciliation, and assisted with accrual tracking.
• Assisted with budget preparation and variance analysis, supporting accurate AR reporting and effective rent collection follow-ups.
• Coordinated supplier visits, service calls, inspections, tenders, and vendor contracts.
• Maintained operational records including contracts, tenant information, insurance documentation, inspection reports, and maintenance tracking.

Leasing Agent at Rakotta Apartments (2022-06 – 2022-09)

Coordinated and conducted evening and weekend apartment visits, enhancing accessibility for prospective tenants.

• Managed prospect communications, appointment scheduling, and leasing follow-ups.
• Guided potential tenants through rental process, addressing inquiries to facilitate informed leasing decisions.
• Maintained relationships with prospects through follow-up communications, fostering connections that supported apartment rentals.
• Supported leasing operations in a fast-paced residential environment.

Building Manager at Hazelview Properties (2020-02 – 2021-10)

Managed daily operations for a portfolio of 200+ residential apartments, ensuring service quality and operational efficiency.

• Coordinated apartment leasing activities including visits, tenant communications, lease signing, and renewals.
• Participated in the operational integration of a new residential building into the portfolio, supporting transition coordination and operational setup.
• Worked closely with the construction team on renovation-related coordination and unit readiness.
• Managed tenant relations, addressing complaints and following up on incidents and service requests to ensure tenant satisfaction.
• Supervised maintenance staff and reception operations, ensuring smooth daily operations and positive resident interactions.
• Coordinated service calls, maintenance scheduling, and building inspections.
• Assisted with rent collection and tenant account follow-ups.
• Ensured proper handling of operational incidents and maintained building standards and compliance.

Assistant Building Manager at Hazelview Properties (2019-02 – 2020-01)

Supported daily operations and administration of residential properties to ensure smooth functionality.

• Coordinated apartment leasing activities including visits, lease signings, renewals, lease transfers, and rent negotiations.
• Managed rent collection follow-ups and accounts receivable (AR) administration.
• Resolved tenant complaints and service requests, ensuring timely operational follow-ups and tenant satisfaction.
• Managed coordination of service calls and maintenance requests, enhancing response efficiency for tenant needs.
• Managed key coordination for tenants, contractors, and move-ins/move-outs.
• Conducted yearly apartment inspections and maintained tenant and operational documentation.
• Assisted with communication between tenants, maintenance teams, and property management.
• Supported overall building operations in a fast-paced residential environment.

High School Diploma – Collège Villa Maria (2017-06)

Some College (No Degree) in International Business – Dawson College