Vanessa Flores-Lew

Organized and detail orientated medical administrative professional with experience managing patient records, billing processes, and scheduling. Skilled in using the electronic health record (EHR) systems and committed to ensuring efficient clinic operation and high-quality patient care. Recognized for strong communication skills, patient-focused service, and the ability to manage multiple priorities in fast-paced healthcare environments.

Key Holder at Stokes (2022-09 – Present)

• Managed daily store operations, including opening/closing procedures, cash handling, and inventory management, ensuring accuracy and compliance with company policies.
• Acted as store manager in the manager’s absence, overseeing staff, resolving operational issues, and maintaining smooth workflow.
• Supervised and trained new team members and seasonal members, coordinating schedules and tasks to maintain efficient operations and high-quality customer service.
• Provided excellent customer service by addressing inquiries and resolving issues promptly, demonstrating strong communication and interpersonal skills.

Key Holder at Laura Secord (2021-09 – 2022-04)

• Supported and supervised store openings and closing procedures, managing cash deposits, and daily financial reports with accuracy and accountability.
• Supported team productivity by coordinating staff tasks, monitoring workflow, and maintaining store organization.
• Provided personalized customer service, addressing inquiries and resolving concerns efficiently and professionally.
• Managed product quality and inventory, maintaining accurate records and ensuring proper stock levels.

Office Administration- Health Services – Seneca Polytechnic (2025-05 – 2026-04)