Vanessa Nicolas

I am a Permanent Resident of Canada, bringing over 7 years of experience as an administrator, coordinator, and team leader with a strong record in managing teams, optimizing workflows, and supporting patient care. Known for my professionalism, dedication, and reliability, I am passionate about contributing to Alberta’s Health mission of improving community healthcare. Resilience, compassion, respect, and integrity are central to who I am, and I’m eager to bring these values to a team-focused role where they can make a real impact.

Team Leader - Administration and Coordination

VisionWest Home Health Care | April 2024 – September 2024

• Led a team of 14 coordinators, increasing client base by 30% through effective coordination and workload management.
• Managed patient care plans and ensured compliance with healthcare regulations, resulting in a 98% client satisfaction rate.
• Enhanced workflow processes, reducing administrative bottlenecks and improving response times.
• Fostered a collaborative team culture through mentorship and professional development initiatives.

VisionWest Home Health Care | April 2021 – April 2024

• Coordinated rosters for 48 support workers, optimizing schedules with scheduling software to meet client health needs.
• Managed patient clinical records, ensuring accurate information on contracts and funding streams.
• Proactively addressed client concerns, achieving high service satisfaction through responsive communication and effective problem-solving.
• In my administrative role, I covered receptionist duties, including answering phone calls, welcoming office guests, data entry, purchasing and ordering, billing, and arranging courier services.

Accident Compensation | September 2019 – October 2020

• Managed sensitive medical and legal documentation, redacting data in compliance with the Privacy Act and Official Information Act.
• Oversaw case management of accident claims, ensuring patients were allocated to the appropriate providers for treatment and rehabilitation.
• Ensured funding for patients’ treatment and other related services.

Employsure/Peninsula | August 2018 – July 2019

• Supported employment relations advisors with meeting scheduling and office administration, streamlining workflow processes.
• Reviewed employment contracts to ensure compliance with employment laws and legal standards.

Government Revenue Department | June 2017 – August 2018

• Provided administrative support for tax services, including filing assistance and troubleshooting issues in online tax portals.
• Handled telephone inquiries with professionalism, contributing to the department’s efficient service delivery.

Level 3 Certificate in Health and Wellbeing (HCA)

New Zealand Qualifications Framework | April 2022

Diploma in Computer Science

AMA Computer University | May 2001