Vanessa

Results-driven retail and customer service professional with 8+ years of experience in sales, retail operations, and customer relationship management across the fashion, technology, and hospitality sectors. Proven ability to increase sales, exceed targets, and deliver excellent customer experiences through strong product knowledge and relationship building. Experienced in inventory management, POS systems, merchandising, and staff training in fast-paced retail environments.

Assistant Manager - Guess?, Canada

(2024-08)

• Support store operations and assist the Store Manager in achieving sales and operational goals.
• Provide excellent customer service and product recommendations to drive sales.
• Train and mentor sales associates on product knowledge and customer engagement.
• Assist with inventory control, merchandising, and maintaining brand standards.

Project Manager - Aperture Green Power

(2021-01 - 2023-09)

• Managed customer relationships and sales activities, increasing repeat customers by 15%.
• Exceeded sales targets and contributed to 20% growth in company revenue.
• Conducted product demonstrations and guided customers in selecting renewable energy solutions.
• Coordinated projects, managed inventory, and trained new team members.

Sales Associate - Computer Revolution Africa

(2017-10 - 2020-12)

• Assisted customers with technology product selection and technical inquiries.
• Increased customer retention by 10% through strong service and product knowledge.
• Processed transactions using POS systems and maintained accurate cash handling.
• Supported merchandising, inventory control, and promotional sales activities.

Sales & Marketing Associate - Crave Kitchen

(2016-11 - 2017-09)

• Delivered high-quality customer service in a fast-paced retail environment.
• Increased sales through effective upselling techniques.
• Assisted with inventory management and marketing promotions.
• Recognized as Employee of the Month multiple times.

Bachelor of Science - International Business Management - Africa Nazarene University