Muyasser Gabir

Results-driven IT professional experienced in IT support, networking, and cybersecurity. Proficient in Microsoft 365, Windows Server, Active Directory, and network troubleshooting, with a proven ability to enhance system reliability, improve network performance, and strengthen security. Committed to delivering high-quality support and maintaining secure IT environments.

Computer technician - Canada plus - City, Province

(2006-04)

Improved network performance through various strategies, including proactive monitoring, troubleshooting, automation, system upgrades, security policy implementation, user training, network optimization, regular backups, efficient ticket management, and cloud migration. Collaborated with various teams, including IT, cybersecurity, and help desk staff, to enhance system performance, strengthen network security, support upgrades, and improve user satisfaction through efficient technical support and maintenance of stable network operations.

• Achieved improved system performance by troubleshooting and resolving network and hardware issues.
• Achieved faster ticket resolution times by providing timely technical support to end users.
• Achieved secure user access management by administering Active Directory accounts and permissions.
• Achieved improved email reliability by supporting Microsoft 365 and Exchange Online services.
• Achieved reduced downtime by performing regular system maintenance and monitoring.
• Achieved efficient onboarding processes by configuring user accounts, devices, and access permissions.
• System uptime improved by 20% with proactive monitoring and maintenance.
• Ticket resolution time decreased by 30% due to efficient troubleshooting.
• Network performance enhanced by 25% through optimized configurations.
• User onboarding efficiency rose by 40% via streamlined provisioning and automation.
• Security compliance increased by 15% through policy implementation and audits

Computer Technician - Toronto, ON - Toronto, ON

(2006-04 - 2022-11)

• Led system upgrade projects resulting in improved network performance and reduced downtime.
• Led user account migration tasks resulting in a smoother onboarding process and increased efficiency.
• Led troubleshooting efforts resulting in faster issue resolution and improved customer satisfaction.
• Led cybersecurity awareness initiatives resulting in stronger compliance with security policies.

Diploma - CDI College (2024)

Diploma - CDI College (2007)

Diploma - Computet College (2026)