Vasu Vinaik

Technical Support and Embedded/IoT professional targeting Associate Support Engineer roles in engineering lab environments. Hands-on experience with Windows, Linux, Python scripting, embedded hardware setup, sensor integration, TCP/IP, DNS/DHCP, Microsoft Office, and AI-assisted development tools including OpenAI Codex, GitHub Copilot, Claude, Gemini, and ChatGPT. Experienced in troubleshooting application issues, documenting support tickets, following technical workflows, and building IoT prototypes using ESP32, Raspberry Pi, Arduino, ESP8266, FreeRTOS, WiFi, HTTP, MQTT, and Python-based server applications.

Systems and Application Support Representative - The Co-operators General Insurance - Moncton, NB

(2026-03)

• Provide technical support for internal and client-facing applications, troubleshooting Windows-based access, login, workflow, and application-level issues to minimize user downtime.
• Manage incidents using enterprise service management systems, documenting troubleshooting steps, resolution paths, priorities, and user impact.
• Support Salesforce CRM and internal platforms for client data management, workflow continuity, and recurring issue investigation.
• Collaborate with technical teams to identify root causes, escalate issues, and support resolution in a fast-paced environment.

IoT Developer Intern, Remote - The Core Systems Institute - Chandigarh, India

(2026-01 - 2026-05)

• Developed IoT-based embedded prototypes using Raspberry Pi, NodeMCU ESP8266, Python, Embedded C, and Linux based workflows.
• Implemented real-time sensor data acquisition, Wi-Fi communication, and device-to-server data transfer for automation and monitoring use cases.
• Configured embedded hardware, wired sensors, tested device behavior, and debugged communication issues across hardware and software layers.
• Used Raspberry Pi Linux environment for development, data logging, command-line workflows, and testing connected devices.

Digital Client Service Support - The Co-operators General Insurance - Moncton, NB

(2025-06 - 2026-03)

• Provided technical support for online insurance platforms, digital accounts, login issues, password resets, and access related problems.
• Resolved user-facing platform issues while maintaining clear communication, accurate documentation, and timely follow-up.
• Managed support tickets through Salesforce CRM to ensure proper tracking, prioritization, and resolution during peak periods.

Licensed Insurance Representative - The Co-operators General Insurance - Moncton, NB

(2023-03 - 2025-06)

• Operated digital systems for policy management, customer servicing, documentation, reporting, and client data updates.
• Built strong customer service, organization, time management, and attention-to-detail skills in a regulated environment.

Store Supervisor - Circle K Couche-Tard - Moncton, NB

(2020-10 - 2023-02)

• Managed daily store operations, inventory tracking systems, reporting, and staff coordination.
• Used Microsoft Office and Excel to build sales forecasting, trend analysis, inventory tracking, and stock-planning reports.

Certificate - Electronics Technician - George Brown College (2023-03 - 2024-01)

Certificate - Robotics and Embedded Systems - Toronto Metropolitan University (2024-05 - 2026-04)

Certificate - IoT - Core Systems Institute (2025-09 - 2026-01)

Specialization - Machine Learning - DeepLearning.AI and Stanford, Coursera (2024-01 - 2024-05)

Diploma - Office Administration - Health Services - Sheridan College (2018-09 - 2020-04)