Imran Abdur Rahim

I am a Technical Support Engineer with experience investigating and resolving complex issues across web applications and REST APIs. I enjoy troubleshooting problems, validating API behavior, analyzing application logs, and using SQL to verify data and identify root causes. I work closely with developers and product teams to resolve customer issues while keeping stakeholders informed throughout the investigation.

I am comfortable using tools such as Postman, cURL, Git, and SQL, and I enjoy improving support processes through documentation and small automation scripts using Python.

Technical Support Engineer at Reckless Kitchen (2025-05 – 2026-03)

• I investigated complex application issues escalated from customer support and reproduced them using Postman and cURL, helping engineering teams resolve production defects more quickly.
• Wrote SQL queries against MySQL to validate application data and identify inconsistencies, reducing the time spent diagnosing customer-reported issues.
• Collaborated with software engineers to analyze application logs, document reproduction steps, and provide detailed technical findings that improved the quality of engineering handoffs.
• I developed Python utilities to automate repetitive API validation and log analysis tasks, reducing manual effort during technical investigations.
• Created troubleshooting documentation and reusable investigation procedures, enabling the support team to resolve recurring issues more efficiently.
• Communicated technical findings and investigation progress with customer support and product teams, ensuring timely resolutions while meeting internal SLA expectations.

Application Support Engineer at SUNCROPS LIMITED (2020-06 – 2024-12)

• I supported multiple internal and customer-facing web applications by investigating reported issues, gathering technical details, and working with developers to restore normal application functionality.
• Performed application testing after new releases and bug fixes, documented unexpected behaviors, and helped identify issues before they affected production users.
• Used SQL queries to verify business data, investigate customer-reported inconsistencies, and confirm that application changes produced the expected results.
• I tested REST APIs using Postman during feature validation and troubleshooting, helping developers verify application behavior and integration workflows.
• Assisted in maintaining internal support documentation by documenting recurring issues, troubleshooting procedures, and common resolutions, making it easier for new team members to handle similar cases.
• Automated routine operational tasks using Python scripts, reducing manual verification work and improving the consistency of data validation during support activities.

Master of Information Technology Security in Information Technology Security – Ontario Tech University