Vemuri Manjula

Customer-focused sales and customer service professional with 6+ years of experience in inside sales, customer relationship management, technical support, and consultative selling. Proven ability to build strong client relationships, identify sales opportunities, and exceed performance targets through outbound and inbound customer interactions. Experienced in working with North American customers, Salesforce CRM, and high-volume environments while delivering exceptional customer experiences.

Strong communication, problem-solving, and multitasking skills with a passion for helping businesses achieve their goals through tailored solutions and continuous learning.

Customer Service Representative - HGS Canada - Ontario

(2026-01)

Delivered exceptional customer experiences while maintaining productivity and quality standards in a high-volume environment.

• Worked collaboratively with team members and leadership to support operational goals and service excellence.
• Demonstrated flexibility and adaptability in responding to changing customer and business needs.
• Delivered exceptional customer service through inbound and outbound interactions via phone and email while maintaining quality and productivity standards.
• Assisted customers with account inquiries, billing concerns, service requests, and issue resolution in a professional and empathetic manner.
• Identified customer needs and recommended appropriate products and services to enhance customer satisfaction and business outcomes.
• Maintained accurate customer records and documented interactions using CRM and internal systems.
• Handled high volumes of customer contacts while meeting established service level agreements (SLAs) and performance metrics.
• Demonstrated strong communication and active listening skills to build positive customer relationships and resolve concerns effectively.
• Collaborated with internal teams to escalate and resolve complex customer issues while ensuring timely follow-up.
• Utilized multiple systems simultaneously to research information, process requests, and provide efficient solutions.
• Consistently met quality assurance standards, attendance expectations, and key performance indicators (KPIs).
• Adapted quickly to changing processes, policies, and customer needs within a fast-paced contact center environment.

Customer Operation Expert - Hinduja Group - Bangalore

(2022-10 - 2026-10)

• Consistently exceeded individual and team sales goals through proactive customer engagement and solution-based selling.
• Collaborated with cross-functional teams to ensure operational efficiency and exceptional customer experiences.
• Assisted in coaching and supporting team members to achieve service and sales objectives.
• Built long-term relationships with customers through trust, professionalism, and personalized service.
• Demonstrated leadership by taking ownership of complex situations and driving positive outcomes.
• Conducted proactive outbound outreach to customers to identify opportunities and recommend suitable products and services.
• Achieved sales targets through consultative selling and personalized customer recommendations.
• Built and maintained long-term customer relationships to improve retention and customer satisfaction.
• Utilized Salesforce CRM to manage customer interactions, document activities, and track follow-up opportunities.
• Identified customer needs and provided tailored solutions to maximize value and support business objectives.
• Delivered personalized customer service by identifying customer needs and recommending suitable financial products and services.
• Supported branch sales goals through proactive customer engagement and relationship-building strategies.
• Explained loan, payment, and insurance options clearly to help customers make informed financial decisions.
• Processed cash transactions, payments, and account activities accurately in high-volume environments.
• Managed multiple customer interactions simultaneously while maintaining professionalism and service quality.
• Conducted follow-ups on renewals, overdue payments, and promotional offers to strengthen customer retention.
• Assisted with collections activities by communicating professionally and resolving customer concerns effectively.
• Maintained organized branch operations and ensured smooth customer flow during peak business hours.
• Utilized multiple computer systems efficiently while handling face-to-face customer interactions.
• Demonstrated strong sales confidence by initiating conversations, promoting services, and closing opportunities successfully.
• Maintained accuracy, attention to detail, and efficiency while working under pressure and tight timelines.
• Adapted quickly to changing branch needs and provided flexible support to nearby locations when required.
• Built and maintained passive customer relationships by offering tailored solutions and professional assistance.
• Handled technical inquiries, scheduled service calls, and followed up with customers to ensure satisfaction.
• Created and managed cases in Salesforce, documenting detailed issue descriptions and resolution for accurate record-keeping and future reference.
• Ensured precise data entry using prescribed applicators to maintain accurate customer records and service histories.
• Escalated complex issues to specialized department, when necessary, while maintaining ownership until the issue was resolved.

Technical Support Consultant - Vi India - Gurugram, India

(2020-09 - 2022-10)

• Delivered support through phone, email, and chat channels while maintaining high customer satisfaction scores.
• Demonstrated strong phone presence and active listening skills to understand customer needs and recommend appropriate solutions.
• Managed high volumes of customer interactions while maintaining quality standards and service levels.
• Collaborated effectively within team environments to achieve departmental goals and performance expectations.
• Delivered exceptional customer care via phone and email, ensuring efficient resolution of inquiries and technical issues related to internet connectivity, account service, and mobile devices.
• Diagnosed and troubleshoot smartphone, tablet and computer issues by actively listening, identifying pain points, and walking customers through tailored step-by step solutions.
• Managed Created, managed, and escalated service requests, ensuring accurate documentation and adherence to company policies and privacy standards.
• Managed high-volume call flows while navigating multiple systems and remote sessions, providing efficient solutions in a structured, fast-paced environment.
• Gained strong interpersonal and conflict-resolution skills by de-escalating frustrated customers and delivering service with clarity, patience, and professionalism.
• Successfully worked with a remote team environment, showcasing strong discipline management, and self-motivation.

Bachelors - Commerce - GFGC college