Tax Agent (Contract) - Canada Revenue Agency - Surrey, BC
(2023-01 - 2024-12)
Provided front-line support to clients by reviewing tax returns, resolving enquiries, and ensuring compliance with Canadian tax regulations.
- Delivered service and guidance to individuals and businesses, resolving enquiries and supporting tax compliance through direct client interaction and accurate processing
- Addressed client questions regarding tax returns, payments, and documentation, providing clear, policy-aligned responses using secure systems and accurate references
- Reviewed and assessed filings for completeness and accuracy, initiating follow-up where necessary
- Maintained professional communication with clients while resolving issues, upholding the agency's service standards through timely, courteous, and policy-informed interactions
- Provided accurate guidance in line with current regulations, ensuring clarity for clients navigating complex information regarding returns, eligibility, deadlines, and documentation
- Supported internal collaboration to resolve disputes and document interactions effectively
Cashier - Save-On-Foods - Surrey, BC
(2020-01 - 2020-12)
Handled customer transactions and enquiries while maintaining service accuracy and efficiency in a high-traffic retail environment.
- Managed customer transactions and front-line service with accuracy and attentiveness in a fast-paced retail setting, including refunds, voids, and gift card activations
- Operated point-of-sale systems efficiently, ensuring correct handling of payments and change across debit, credit, cash, loyalty, and voucher methods
- Assisted customers with product queries, promotions, and concerns, maintaining a positive and helpful tone during high-volume periods and seasonal events
- Resolved basic service issues at the register, escalating as needed while keeping customer experience at the forefront and documenting issue resolution steps
Foster Parent for At-Risk Youth - PLEA Community Services - Surrey, BC
(2010-01 - 2018-12)
Provided stable, supportive care for at-risk youth through daily supervision, emotional support, and coordination with care teams.
- Provided consistent, supportive care for youth in challenging circumstances, promoting safety, trust, and well-being through supervision, routine, and behavioural guidance
- Maintained open, supportive communication while handling sensitive, high-stakes interpersonal situations involving trauma, escalation, and emotional regulation
- Worked in coordination with social workers and family contacts to meet the evolving needs of each individual through case updates, reporting, and planning
- Navigated conflicts and crises calmly and constructively, reinforcing stability and respect using de-escalation, structure, and situational awareness
Administrative Assistant/Receptionist - MP Dona Cadman Constituency Office - Surrey, BC
(2009-01 - 2010-12)
Delivered administrative and reception support in a constituency office, facilitating communication between the public and the elected representative.
- Served as a primary point of contact for constituents, managing high call volumes, walk-ins, correspondence related to services, documentation, and casework
- Delivered responsive support to the public, relaying enquiries and facilitating issue resolution in line with office priorities and established service delivery protocols
- Scheduled meetings and maintained calendars to ensure efficient use of time and resources
- Composed and proofed formal communications, ensuring clarity, accuracy, and professionalism
- Organized outreach and public events, liaised with local organizations, and ensured seamless logistics
- Maintained confidential constituent records and supported document handling with attention to privacy and access protocols
