Vera Canning

Resourceful, versatile, and customer-focused professional with a proven ability to deliver high-quality service across government, retail, and community-based settings. Positive, service-oriented approach, with well-developed collaborative and interpersonal abilities. Experienced in handling inquiries, resolving concerns and issues, and fostering positive relationships through clear, empathetic communication.

Brings a strong track record in supporting clients with diverse needs and navigating sensitive situations with professionalism and discretion. Adept at working in high-volume, fast-paced environments while upholding service standards and organizational policies.

Tax Agent (Contract) - Canada Revenue Agency - Surrey, BC

(2023-01 - 2024-12)

Provided front-line support to clients by reviewing tax returns, resolving enquiries, and ensuring compliance with Canadian tax regulations.

• Delivered service and guidance to individuals and businesses, resolving enquiries and supporting tax compliance through direct client interaction and accurate processing
• Addressed client questions regarding tax returns, payments, and documentation, providing clear, policy-aligned responses using secure systems and accurate references
• Reviewed and assessed filings for completeness and accuracy, initiating follow-up where necessary
• Maintained professional communication with clients while resolving issues, upholding the agency's service standards through timely, courteous, and policy-informed interactions
• Provided accurate guidance in line with current regulations, ensuring clarity for clients navigating complex information regarding returns, eligibility, deadlines, and documentation
• Supported internal collaboration to resolve disputes and document interactions effectively

Cashier - Save-On-Foods - Surrey, BC

(2020-01 - 2020-12)

Handled customer transactions and enquiries while maintaining service accuracy and efficiency in a high-traffic retail environment.

• Managed customer transactions and front-line service with accuracy and attentiveness in a fast-paced retail setting, including refunds, voids, and gift card activations
• Operated point-of-sale systems efficiently, ensuring correct handling of payments and change across debit, credit, cash, loyalty, and voucher methods
• Assisted customers with product queries, promotions, and concerns, maintaining a positive and helpful tone during high-volume periods and seasonal events
• Resolved basic service issues at the register, escalating as needed while keeping customer experience at the forefront and documenting issue resolution steps

Foster Parent for At-Risk Youth - PLEA Community Services - Surrey, BC

(2010-01 - 2018-12)

Provided stable, supportive care for at-risk youth through daily supervision, emotional support, and coordination with care teams.

• Provided consistent, supportive care for youth in challenging circumstances, promoting safety, trust, and well-being through supervision, routine, and behavioural guidance
• Maintained open, supportive communication while handling sensitive, high-stakes interpersonal situations involving trauma, escalation, and emotional regulation
• Worked in coordination with social workers and family contacts to meet the evolving needs of each individual through case updates, reporting, and planning
• Navigated conflicts and crises calmly and constructively, reinforcing stability and respect using de-escalation, structure, and situational awareness

Administrative Assistant/Receptionist - MP Dona Cadman Constituency Office - Surrey, BC

(2009-01 - 2010-12)

Delivered administrative and reception support in a constituency office, facilitating communication between the public and the elected representative.

• Served as a primary point of contact for constituents, managing high call volumes, walk-ins, correspondence related to services, documentation, and casework
• Delivered responsive support to the public, relaying enquiries and facilitating issue resolution in line with office priorities and established service delivery protocols
• Scheduled meetings and maintained calendars to ensure efficient use of time and resources
• Composed and proofed formal communications, ensuring clarity, accuracy, and professionalism
• Organized outreach and public events, liaised with local organizations, and ensured seamless logistics
• Maintained confidential constituent records and supported document handling with attention to privacy and access protocols

Diploma - Business Administration - Nova Scotia Community College

Certification - Business Computer - Fraser Computers

Certificate - Tutor/Instructor - Pictou County Dept. of Education