Staff Pharmacist - Walmart Pharmacy - Ottawa, ON
(2024-12)
- Staff Leadership & Training: Directly responsible for onboarding and the continuous professional development of pharmacy assistants and interns; developed training templates and performance evaluation scripts to ensure high standards of accuracy and service.
- Operational Oversight: Oversee daily pharmacy operations, ensuring 100% compliance with OCP regulations and corporate safety standards.
- Clinical Excellence: Drive clinical service expansion, contributing to significant growth in vaccination metrics and specialized medication management (e.g., GLP-1 therapy).
- Mentorship: Serve as the primary clinical resource for the pharmacy team, fostering a high-performance culture and resolving complex therapeutic or third-party insurance issues.
Retail Pharmacist - Walmart Pharmacy - Belleville, Canada
(2023-09)
- Provided patients with guidance on over-the-counter medications, prescription drugs, and vaccines.
- Collaborated daily with doctors and nurse practitioners to ensure comprehensive patient care.
- Handled customer product complaints, reported issues to pharmaceutical companies, and ensured timely resolutions and replacements for patients.
- Delivered exceptional clinical services, including minor ailment prescriptions, medication reviews, pharmaceutical opinions, vaccinations (COVID, travel, flu), Paxlovid prescriptions, and prescription extensions and adaptations.
- Improved customer service by reducing prescription wait times, helping customers choose the right over-the-counter products, and offering clear and accessible prescription counseling.
- Identified and implemented operational improvements to streamline workflow and increase efficiency.
Retail Pharmacist - Shoppers Drug Mart - Kingston, Canada
(2022-08)
- Dispensing accurate prescriptions in the fast-paced environment (~500 rxs/day) along with solving staff and patient queries
- Counselling patient on prescription and over the counter medications after thoroughly reviewing the profile
- Collaborating with physicians and other health care professionals regarding the therapy issues
- Providing Clinical services like vaccination clinics, Covid-19 testing, annual medication reviews and follow ups, and point of care services (Health tab Lipid and HBA1c testing)
- Blister pack checking and methadone dispensing
- Taking accountability and resolving the customer complaints or issues regarding the pharmacy services
