Vikas Arora

To obtain a further challenging role where my resourceful experience and academic skills will add more value to Operations and management.

Licensed Realtor - Intercity Realty Inc., Brokerage - Vaughan, ON

(2020-11)

Trade Name: Binny Arora

• Proactively generate, qualify, and convert leads into active buyers and sellers by providing high-touch, tailored real estate services.
• Skilled in guiding clients through the entire transaction process—from property search and market analysis to negotiation and closing.
• Work closely with 25+ top builders across Ontario, offering clients exclusive access to pre-construction and new development opportunities.
• Possess in-depth knowledge of the Ontario real estate market, including demographics, development trends, and behind-the-scenes builder practices.
• Specialize in new home sales, including site-specific knowledge, builder incentives, and client education on upcoming communities.
• Leverage market insights to match clients with ideal investment or residential properties while delivering exceptional service and satisfaction.
• Maintain strong ethical standards and client-first approach, building long-term relationships based on trust and performance.

Transit Bus Operator - Toronto Transit Commission

(2014-09 - 2019-11)

• Respond quickly to interruptions in service such as road work, equipment failure, and employee absences.
• Provide information to customers with respect to fares, service routes and schedules, short-turns, delays, diversions etc.
• Responsible for treating passengers and employees with respect and dignity.
• Ensure the needs of passengers with disabilities are accommodated.
• Familiar with the TTC Safety policy- Work safe home safe.
• Aware of public disability accommodation and accessibility requirements.
• Work schedule that includes various shifts: nights, split shifts, and weekends, holidays and with various off days.
• Manage daily Bus operation for complex Toronto Transit system in an effective and efficient manner.
• Represent company brand with poise, integrity, and positivity.
• Knowledge of operating regulations including scheduling, service adjustment, and emergency operating procedures.

Delivery driver - Lumar Fire Protection

(2013-08 - 2014-09)

• Pick up orders from suppliers.
• Deliver material to different project sites throughout Ontario.
• Keep track of sent Equipment to different sites and sub-contractors.
• Follow instructions of Procurement manager in performing functions.
• Pickup equipment as soon as available to bring back to company.
• Help in stock Inventory at work shop.
• Perform all other duties as needed in emergency situations.

Customer Service Representative - Scotiabank

(2013-05 - 2013-08)

• Interact face to face with customers.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Manage customer accounts.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare customer activity reports.

Customer Service Officer - UAE Exchange - Toronto, ON

(2011-03 - 2013-03)

• Book and confirm Foreign Exchange transactions and handle customer enquiries by phone.
• Execute Bank Transfer Wire Transactions and (Instant) Xpress Money transfer.
• Cold calls to generate appointments and increase transactions.
• Collect necessary documentation from clients and following internal compliance processes.
• Provide account services to customers, including a full range of the company's retail services.
• Plan Marketing strategies and adherence to the company policies.
• Weekly Update on Front-end responsibilities in the continual promotion of products and services.
• Provide guidance and assistance in training of front-line staff.

Customer Service Representative - Scotiabank Theatre

(2008-11 - 2011-12)

• Provide excellent customer service at front counters.
• Assist for customer queries and get it resolved as soon as possible.
• Examine and inspect stock items, reporting any damage to Managers.
• Keep records on the use and/or damage of stock or stock handling equipment.
• Transact inventory movements using inventory control system.
• Monitor equipment and report problems to Managers.
• Perform other tasks as assigned.
• Provide sales assistance to other team members if needed.
• Perform cycle counts and Replenish flow line materials and receive completed devices.

Theft and loss prevention security guard - Indian Kitchen King and Puja hut

(2010-02 - 2011-12)

• To ensure store security by making daily patrols of the facility, validating doors and showcases are secure and functioning properly.
• Make external arrests when necessary.
• Investigate instances of financial and physical shrink and communicate findings to Store Leadership and in cases of an internal case matter communication to the Market Loss Prevention Manager first.
• Support store evacuation procedures in case of fire or other emergencies.
• Conduct/Support investigations as assigned including, but not limited to, instances of internal theft and/or dishonesty, matters relating to external organized retail crime.
• Other responsibilities may be added to this position as the needs and requirements of the Company increase.

Bachelors of Arts (B.A) - Dyal Sing College, University of New Delhi (2006)