Vikram Reddy Mudiam

Release Manager & DevOps Engineer with 7+ years of experience driving end-to-end software release lifecycle management for complex, high-availability SaaS platforms. Proven ability to lead CAB meetings, manage change approvals, coordinate cross-functional stakeholders, and govern releases from development through production. Deep expertise in CI/CD pipeline design, AWS cloud infrastructure, containerization, and Infrastructure as Code.

Skilled in ServiceNow (incident, change & release management), Jira (sprint & release tracking), and Confluence (SOPs, release notes, knowledge management). Certified AWS Solutions Architect with a strong track record of improving deployment frequency, reducing release risk, and delivering executive-level visibility into release health and metrics.

Build & Release Engineer / DevOps Engineer - Firmex Inc. - Toronto, Canada

(2022-08 - 2025-11)

• Owned end-to-end release lifecycle management for a high-availability SaaS platform, governing all release stages from development through QA, staging, and production with zero-downtime deployments.
• Led Change Advisory Board (CAB) meetings and managed change approval workflows in ServiceNow, ensuring all releases met compliance, regulatory, and audit requirements.
• Maintained release calendars, sprint release tracking, and backlog coordination in Jira; tracked dependencies, sprint velocity, and release readiness across multiple scrum teams.
• Created and maintained release notes, SOPs, runbooks, and post-release documentation in Confluence, building a comprehensive knowledge base for engineering and operations teams.
• Delivered executive-level stakeholder reporting through release health dashboards, deployment metrics, and pipeline efficiency reports; provided weekly status updates to leadership.
• Managed RAID logs (Risks, Assumptions, Issues, Dependencies) and led escalation and conflict resolution for release scheduling conflicts across product, engineering, and customer teams.
• Coordinated UAT support, regression validation, and QA release testing governance to ensure product quality gates were met prior to every production release.
• Implemented blue-green and canary deployment strategies, enabling safe rollouts and rapid rollback capability; reduced production incidents by enforcing release governance checkpoints.
• Partnered with Security and Compliance teams to integrate DevSecOps practices — security scanning, vulnerability checks, and code-signing — into the release workflow.
• Built multi-environment deployment pipelines (Dev → QA → Staging → Prod) in Jenkins with automated test triggers, dependency checks, and artifact validation.
• Drove automation initiatives eliminating manual release bottlenecks; reduced build times by parallelising build steps and caching dependencies, significantly improving deployment frequency.
• Scaled deployment infrastructure through containerisation (Docker/Kubernetes) and cloud-native AWS patterns as the product grew.

DevOps Engineer - ACCEO Solutions - Montreal, Canada

(2020-02 - 2022-07)

• Coordinated sprint release tracking and issue management in Jira; maintained backlogs, tracked release dependencies, and communicated status updates to stakeholders.
• Documented CI/CD processes, deployment procedures, and infrastructure runbooks in Confluence to support knowledge transfer and onboarding.
• Managed incident, change, and release records in ServiceNow to align with ITIL release governance processes.
• Built and maintained CI/CD pipelines using Jenkins, Maven, Nexus, and GitHub on AWS; automated deployments across dev, QA, and production environments.
• Deployed and configured Puppet for configuration management across existing infrastructure; created end-to-end pipelines integrating Git, Jenkins, Puppet, and monitoring tools.
• Designed highly available AWS infrastructure using EC2, VPC, Auto Scaling, ELB, RDS, Route53, S3, SNS, and SQS to ensure 99.9% application availability.
• Integrated Docker container orchestration with Kubernetes — created pods, ConfigMaps, and deployments; deployed and configured microservices into Kubernetes clusters.
• Automated cloud deployments using CloudFormation templates, Python, and Puppet; used CloudWatch and Nagios for monitoring and alerting.
• Developed deployment automation utilities in Python, Ruby, Bash, and PowerShell to reduce manual effort and improve release consistency.
• Resolved release scheduling conflicts by negotiating with customers and internal teams based on priority, risk, and business impact.

DevOps / Build & Release Engineer - ADP - Hyderabad, India

(2018-05 - 2019-11)

• Provided Build and Release Management for multiple development teams; managed day-to-day release builds, deployments, and environment promotions.
• Tracked and documented release activities, escalations, and scheduling conflicts; coordinated with customers and teams to negotiate release windows based on priority.
• Developed build and deployment scripts using Ant and Jenkins to automate environment promotion across dev, test, staging, and production.
• Built AWS infrastructure using CloudFormation, EC2, VPC, S3, Route53, EBS, Auto Scaling, and RDS; designed custom-sized VPCs, subnets, and NAT gateways.
• Provisioned and managed AWS instances using Chef; wrote Chef Cookbooks and Recipes for configuration management and server provisioning.
• Used Splunk for monitoring and metric collection across cloud-based application environments.
• Onboarded and migrated test and staging workloads to AWS, reducing test-run times and improving development productivity.

Bachelor of Engineering - Mechanical Engineering - Vignan Institute of Technology and Science (2018-04)