Ashish Gaite

PMP, Scrum master Certified. I have the ability to assess operations and implement the proper balance of people, processes, and technologies to improve employee productivity and achieve high client service levels in no time. I possess excellent leadership, communication, team building, strategic planning, project management and problem-solving skills.

To enhance my skills as a project member in an organization where I can leverage the experience to understand various stakeholders, business requirements to plan and cater the appropriate services.

Release Manager (Scotiabank) Nov 2021 to Present

CGI Toronto, Ontario

• Working as a liaison between all project stakeholders to assist in resolving issues related to the release of applications to be deployed in production.
• Responsible for managing Operational readiness and Incremental readiness of microservices hosted on CDP Azure.
• Responsible for creating multi-faceted releases, maintaining complex schedules for releases via Jira Confluence.
• Responsible for creation of implementation checklists and other supporting documents for various releases and delivered business process modeling documents.
• Clarify and prioritize requirements, conduct brainstorming sessions with the key stakeholders and SME’s for ensuring smooth release of microservices in a timely manner.
• Responsible for service onboarding for team members, user access modification, add or remove team members to various groups and provide special permissions.
• Monitor application performance on Splunk and Dynatrace post deployment.
• Escalate production issues to PRM Post Production support for issues arising post warranty periods.
• Responsible for closing and handing over of projects to operations department.
• Responsible for creation and execution of Releases, Change Records and incidents.
• Working collaboratively with development team, business users and stakeholders to ensure all release and the business requirements are met post production.

 PROJECT Control Officer: 

Responsibilities: 

• Working closely with project manager on planning projects and preparing documents.
• Preparing financial and progress reports and communicate information about these to PMs.
• Planning & Monitoring schedules and tracking progress including communicating to stakeholders 
• Delivering projects adhering to prescribed standards and budget.
• Responsible for Tracking the Forecast vs Actuals and work on recoveries and adjustment with Function groups stakeholders.
• Working with Project and Program manager and setup and chair Scrum meetings.
• Communicate requirements to relevant departments and employees to keep progress on track.
• Responsible for maintaining and updating the Project artifacts.
• Responsible for maintaining the RACI (Risk, Issue and Action items) logs.
• Prepared documents for various recurring meetings including minutes, issue logs etc.
• Developing consolidate program status reports.
• Managing reporting and tracking for resource utilization.

 Project Control Office

Responsibilities: 

• Kept and maintained project related artifacts.
• Monitored project tracking systems.
• Created PowerPoint presentations for project meetings.
• Created monthly progress reports and communicated results to appropriate staff.
• Performed general office support and administrative tasks as requested.
• Communicate requirements to relevant departments and employees to keep progress on track
• Created records and inventories of corporate assets (i.e. desktops, laptops, blackberries, etc.).

Desktop/field Support Analyst Team Lead:

• Managing a team of 3 Tech engineers in a busy work environment.
• Install and troubleshoot standard computer networks.
• Independently repair individual and isolated PC and printer problems.
• Set up, check, and maintain a range of private computing and office network systems.
• Assemble and document all system procedures as guidelines for new employees and reference materials for computer technicians.
• Ensure thorough inventory of computer related supplies is recorded and maintained.
• Participated in customer meetings for escalated issues to provide faster resolution.
• Prepared and delivered technical presentations and demonstrations to customers.
• Keep accurate records and inventories of corporate assets (i.e. desktops, laptops, blackberries, etc.).

Field Support/Site Operation Manager 

Responsibilities.

• Managing a team of 5 Tech engineers in a busy work environment.
• Experience in Project Coordination for managing and coordinating internal and external project resources across a Target Canada project.
• Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing, and analyzing performance data and other information.
• Monitor new and existing Lexmark printers with in GTA stores and Target Canada Head office.
• Taking Care of all Installations and repair Lexmark printers.
• Maintain and manage all parts inventory.
• Diagnosed and overhauled assigned equipment’s.
• Perform all assigned administrative task on time.
• Managed escalated issues by utilizing problem solving skills and communication skills to effectively resolve more than 95% of customer inquiries in a timely manner.
• Participated in customer meetings for escalated issues to provide faster resolution.

 Sr. Field Support Representative

Responsibilities: 

• Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and support under stringent deadlines in a fast-paced.
• Dealing with customers regarding post-sales support of computers, laptops, printers and plotters.
• HP lower/higher end printers, scanners, Design jets scanners (4200), Design jets (430, 450, 2500, 3500, 4000, 5000, and 5500).
• Hands on experience on all H.P Products i.e. Laptops, Desktops, printers, scanners Machines, plotters.
• Handling day to day calls from customers and visit on site for repair.

Microsoft Vista Technical Support Professional Sep 2006 to Oct 2007

• Provide Premier and Professional support for Microsoft Vista (all editions), directly to Microsoft customers.
• Administered and installed Windows 2000 professional and configured NTFS. 
• Performed the tasks of troubleshooting basic Ethernet 10 Base-T and created subnet. 
• Configured, installed and maintained PC hardware and operating systems from Windows XP to Windows 7. 

Team Lead/Field Support Specialist Sep 1999-July 2006

• A team member for completing on IT project that was adopted as a company’s five-year plan to further integrate and facilities and provides better service through sharing information with customer and vendors.
• Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and support under tight deadlines in a fast-paced, 24X7 environment.
• Experienced at troubleshooting HP Netservers, HP ProLiant, HP PC's, HP Notebooks and File Share and Print Servers.
• Handling industry standard server like HP Netservers (Lxr8500, LXr8000, LH6000U3, LH3000, LC2000, Lpr2000, LP1000r, E-200, E-800) and HP ProLiant Servers (8000, 7000, 3500, 3000, 1850, 1600, 800, 6400) HP ProLiant DL Series (DL360, DL380,) with all generations, HP ProLiant ML Series (ML310, M330, ML350, ML370) till fourth generations.
• Provided expert technical support to end user for notebook/computer. 
• HP lower/higher end printers, scanners, Design jets scanners (4200), Design jets (430, 450, 2500, 3500, 4000, 5000, and 5500).
• Hands on experience on all H.P Products Laptops, Desktops, printers, scanners Machines, plotters. 
• Handling day to day calls from customers and visit on site for repair.

• Diploma in Electronics and Telecommunication (3 Year) 
• Advanced Diploma in Computer Applications. (1 Year)
• Project Management Professional (PMP).
• Scrum Master Certified.
• Microsoft Certified System Engineer (NT).
• Microsoft Certified System Engineer (MCSE 2000). 
• Cisco Certified Network Administrator (CCNA)
• Certified for Servicing HP ProLiant ML/DL Servers
• CompTIA A+.