Virgilio Jr Jaca

Over 15 years of diverse work experience in Information Technology, demonstrating exceptional competence, innovation, and dedication while serving a wide range of clients.

• Maintained hardware performance, network connectivity and software updates in an organization of 500+ employees.
• Designed, set up and maintained network connectivity (LAN and WAN) to seven remote offices.
• Designed and installed over 400 nodes on network cabling, crimped Ethernet cable to RJ-45 to five remote offices, and saved thousands of savings on structured cabling.
• Installed, configured and deployed 15 host applications to Microsoft Hyper-V.
• Installed, configured and deployed VMware ESXi 6.7 hosts to 10 rack-mount servers via iLO and iDRAC and deployed over 25 Virtual Machines. 
• Installed, configured, managed and maintained 30+ Windows Servers.
• Implemented and managed four Child Domain Controllers and an Active Directory Forest in Windows Server 2016, providing authentication to 500+ users and devices.
• Implemented and managed Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS), in which the DHCP automatically assigns the IP address to 450+ desktops, 60+ laptops and other devices. The DNS resolves the naming of 40+ web applications from the browser.
• Assembled, configured, managed, and maintained four HPE ProLiant DL360 Gen10 Plus, four Lenovo System x3550 M5 and two Dell PowerEdge R230 physical servers for virtualization.
• Set up, managed and maintained the following network devices:
  • 40 Cisco Catalyst 2960-XR, 3650-XR, and 3850 24 port switch units stackable, interconnecting 500+ desktop computers and 80+ network printers.
  • Two Fortinet FortiGate-60C and 60D appliances to serve as firewalls using IP Sec. VPN system between the head office and remote local health insurance offices. 
  • Assisted and configured four Juniper SRX320 units, which provided firewall and routing between the head office, branches, and remote local health insurance offices.
  • 10 Ubiquiti UniFi AP AC Pro Access Point, wirelessly connecting 50+ desktops and 50+ laptops.
• Proficient in all aspects of computer hardware and software maintenance and repair.
• Diagnosed and troubleshot customers’ technical issues in hardware and software for various computer and network systems and provided solutions in a timely fashion.
• Provided timely and accurate status updates to customers and management committee meetings.
• Knowledgeable in various computer operating systems, network protocols, and hardware components.
• Installed and serviced over 100 network printers (HP, Canon, Epson, Lexmark, Kyocera and Brother).
• Provided technical support services, mainly systems, network troubleshooting and computer-related issues, to 7 remote offices with over 500 end-users.
• Diagnosed hardware and software problems in computers (Thin client, desktop, laptop, tower and server type), printers (Portable and network type), portable scanners, UPS and network switches. 
• Identified, replaced and repaired over 150 defective hardware components and parts of computers, printers, UPS batteries and other peripheral devices for over 11 years.
•  Installed, configured and maintained operating system software, applications and utilities of computer, printer and Cisco switch.
• Tested, repaired and restored many different types of IT equipment such as computers, network printers, UPS and portable scanners, which reduced the expenses on the repair annually by almost 90% and saved thousands worth of savings.
•  Performed installation, repair and maintenance of hardware and software components of computers, laptops, printers, scanners, switches and other peripheral devices.
• Conducted IT services training on PC, printer repair and maintenance; IPv4 setup/network connectivity on PC, laptop and network printer for new IT employees.
• Proven software development experience in PHP framework using Laravel and CodeIgniter, and a web server using Apache and Internet Information Services (IIS) – Microsoft Web Server.
• Designed, developed and maintained six web application systems as a full-stack developer following Agile methodology, using Laravel/CodeIgniter framework (PHP), MySQL/Oracle database and Apache/IIS web server and awarded as the “Most Innovative” of the year. 
• Extensive experience in complete Software Development Life Cycle (SLDC), starting in planning, requirements gathering, design, coding, deployment and maintenance.
• Developed, troubleshoot, test and maintain the core product software and databases to ensure robust optimization and functionality
• Demonstrated knowledge of web technologies, including HTML, CSS, Javascript, AJAX, JQuery, and Bootstrap. 
• Developed and maintained Electronic Daily Time Record (EDTR) that helped 1000+ employees to generate their DTR electronically, resulting in reduced HR work, improved oversight in attendance, and saved thousands of dollars for outsourced application development.
• Developed and maintained an Electronic Document Management and Tracking System (EDMTS); it helped 1000+ employees to track, retrieve, and receive the routed documents quickly and saved thousands of dollars for outsourced application development.
• Developed and maintained an IT Property Inventory System that helped IT and records personnel to view clear, precise records and current inventory of IT equipment.

1. Masters of Information Systems (2015 - 2022)

   University of the Philippines - Open University

2. B.S. Electronics and Communications Engineering (2000 - 2005)

   New Era University