Dhiraj Katwal

Experienced Network and System Administrator with more than five years of hands-on expertise in system and network setup, diagnostics, and issue resolution. Proficient in deploying, managing, and optimizing networking infrastructure and operating systems. Demonstrated ability to deliver excellent technical assistance and support through exceptional service delivery.

IT Admin, Renegade Insurance, Kathmandu, Nepal July 2022-December 2023

• Installed, configured, and provided comprehensive support for Microsoft Office 365, ensuring smooth operation and optimal efficiency for end users.
• Executed 45 hands-on solutions at the desktop level, encompassing tasks including installing and upgrading software, hardware, executing file backups, and configuring applications.
• Deployed and configured Firewalls, network switches, Wireless devices, Biometric systems, and other IT equipment. Delivered end-user training on the system's best practices, resulting in a 74% increase in user efficiency and reduction of user-related issues.
• Installed, configured and managed Windows servers, Active Directory, MS Exchange, VMWare, firewall administration and network infrastructure, ensuring seamless functionality and optimal performance.
• Possessed multi-factor authentication (MFA), backup and restore operations, NAS, and SAN management
• Updated the firmware on over 40 devices across the organization, contributing to a 91% boost in security. Maintained 80+ windows computers and 15+ Mac computers, including configuring and monitoring.

POstgraduate in Cyber Security and computer forensics January 2024 - Present

Lambton College, Mississauga, ON

Bachelor in computer science and Information technology

Godawari College, Tribhuvan University, Nepal September 2014 – June 2018